Senior Engineer Information Technology

Infineon Technologies AG; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

As a Third Level Support Specialist, you will resolve complex technical issues within our print environment and develop automation scripts. Your role will ensure high customer satisfaction and contribute to the growth of the business. This position requires technical expertise, excellent communication skills, and the ability to manage tasks in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in technical support for multi-function printers.
• Strong knowledge of Windows OS (including Server and 10).
• Experience with print server management and network protocols.

Responsibilities

• Provide third-level support for print environment including troubleshooting.
• Develop and maintain automation scripts using PowerShell/VBScript.
• Collaborate with architecture teams for integration of new features.

Skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Information Technology / Computer Science

Tools

Windows Server

PowerShell

VBScript

Batch

Job description

As a Third Level Support Specialist, you will be responsible for resolving complex technical issues related to our print environment, including hardware (especially multi-function printers), software, and network connectivity. Additionally, you will utilize your programming skills to develop PowerShell/VBScript/Batch scripts to automate tasks, streamline processes, and improve overall efficiency. Your expertise will play a critical role in ensuring the highest level of customer satisfaction and driving business growth.

Job Description
In your new role you will:

• Provide third-level support for our print environment, with a focus on:
  - Troubleshooting print servers and queues
  - Diagnosing hardware and software issues, particularly with multi-function printers
  - Resolving network connectivity problems and protocol-related challenges
  - Optimizing print workflows and job management processes
• Develop and maintain automation scripts (PowerShell, VBScript, Batch) to automate tasks, integrate systems, and enhance our print services, such as:
- Distribute configuration files and resources to servers globally
- Apply global configuration changes efficiently
- Clean up legacy files and maintain system hygiene
- Support e-fax automation and other digital workflow

• Collaborate with the architecture teams to integrate new features and functionality into the print environment.
• Analyze and resolve technical issues using various tools, including reading logfiles, debug logs, network captures, and system monitoring software.
• Develop and maintain technical documentation, including knowledge base articles, troubleshooting guides, and user manuals.
• Stay informed about industry trends, emerging technologies, and potential security threats to ensure the continued performance, security, and efficiency of the print environment.

Your Profile
You are best equipped for this task if you have:

• Bachelor's degree in Information Technology / Computer Science or any equivalent course.
• Minimum 3 years of experience in a technical support role in a multi-function printing environment.
• Strong knowledge of Windows operating systems, including Windows Server and Windows 10.
• Proficiency in scripting languages such as PowerShell, VBScript, and Batch.
• Experience with print server management, print queue configuration, and print device troubleshooting, especially multi-function printers.
• Familiarity with network protocols, including TCP/IP, DNS, DHCP, LDAP, and SNMP.
• Excellent problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
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