Senior Engineer Complaint Management

Infineon Technologies; Bayan Lepas; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global semiconductor leader is seeking a candidate for customer complaint management, focusing on applying 8D methodologies and conducting electrical failure analysis. The ideal candidate has a degree in Electronics or Electrical Engineering, 1-3 years of experience, and strong critical thinking skills. Excellent communication abilities are required to collaborate across global teams. This role is based in Bayan Lepas, Malaysia.

Qualifications

• 1-3 years of professional experience in Quality or Complaint Management.
• Good understanding of methodologies like DOE, 8D, DMAIC.
• Good written and verbal presentation skills in English.

Responsibilities

• Manage customer complaints and ensure 8D methodology is applied.
• Develop problem verifications and analysis steps.
• Perform electrical failure analysis for complaints.

Skills

Critical thinking

Systematic problem-solving

Excellent communication skills

Mediation skills

Programming languages (C, C++, Python, Perl)

Mastery of Microsoft Office

Education

Degree in Electronics/Electrical Engineering or related field

Job description

Job Description

• Perform the role of customer complaint management and ensure 8D methodology is applied while handling the report generations for our customers.
• Develop corresponding problem verifications and define the necessary analysis steps – you support the colleagues of our global production sites regarding problem-solving.
• Perform in-depth electrical failure analysis, data collection and data analysis to support the customer complaint Failure Analysis Request (FAR).
• Perform in-depth electrical failure analysis of rejects to support improvement activities for front end, back end, Silicon foundry, OSAT and product line.
• Work closely with Customer Interface, Design, Product, Package, Process Engineering, and Manufacturing Operations with regards to investigations of customer quality related issues, and the development and implementation of test-related corrective actions pertaining to those issues.
• Present innovative ideas, concepts, data and plan with high confidence in team meetings and executive review meetings.

Your Profile

• Degree in Electronics/ Electrical Engineering, a related field, or equivalent experience and associated technical understanding.
• 1-3 years of professional experience in the area of Quality or Complaint Management.
• Good in critical thinking and systematic problem-solving skills e.g., DOE, 8D, DMAIC, Process Mapping, FTA, 5-Why, Fish Bone, IS-IS NOT etc.
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe.
• Good understanding in programming languages such as C, C++, Python, Perl etc will be an added advantage
• Mastery of Microsoft Office applications
• Good written and verbal presentation skills in English.

#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

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