Senior E-Commerce Executive

Novarec Sdn Bhd; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an E-Commerce Executive to manage product listings and optimize online sales across major platforms like Shopee, Lazada, and TikTok. This role includes coordinating inventory, leading customer service teams, and executing marketing campaigns to enhance visibility and drive conversions. The ideal candidate will have a strong background in e-commerce management, digital marketing, and data analysis, and will thrive in a fast-paced environment. Join a dynamic team and contribute to innovative strategies that elevate the brand's presence in the online market.

Qualifications

• 2-5 years of experience in e-commerce management and digital marketing.
• Strong understanding of platforms like Shopee, Lazada, and TikTok.

Responsibilities

• Manage and optimize product listings across multiple platforms.
• Lead and supervise customer service and live host teams.

Skills

E-Commerce Management

Digital Marketing

Data Analysis

Communication Skills

Project Management

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in E-Commerce

Tools

TikPai system

Content Management Systems

Digital Marketing Tools

Job description

Manage and optimize product listings across Shopee, Lazada, TikTok Shop, and other platforms.

Ensure accurate and up-to-date product descriptions, pricing, and stock availability.

Monitor platform performance analytics and implement data-driven improvements.

Plan and execute monthly campaigns, discount vouchers, and promotional activities.

Collaborate with the marketing team to design and align promotional strategies with business goals.

Analyze campaign results and continuously optimize for higher conversion and ROI.

Stock Purchasing & Inventory Coordination

Coordinate with warehouse and logistics teams to ensure timely and accurate order fulfillment.

Monitor stock levels, forecast demand, and plan replenishment cycles.

Accountable for purchasing and replenishing stock from vendors to ensure adequate inventory and avoid stockouts.

Work closely with suppliers to ensure smooth and cost-effective inventory management.

Team Supervision – Customer Service & Live Host

Lead and manage the performance of the Customer Service Executive and Live Host.

Oversee daily operations, ensuring service quality, response standards, and live stream professionalism.

Provide guidance, resolve team issues, and help team members achieve their targets.

Conduct regular market and competitor analysis, including pricing strategies and product offerings.

Stay updated with industry trends, consumer preferences, and e-commerce innovations.

Recommend new products or improvements based on insights.

Content Development & Marketing Support

Support the creation of engaging product content including descriptions, images, and marketing visuals.

Work closely with the marketing team to enhance live stream and social media promotions.

Ensure all content aligns with brand standards and is optimized for conversions.

Live Stream Setup & Host Coaching

Assist in setting up live stream scenes, ensuring technical readiness and attractive product presentation.

Coach and guide live hosts on pitching techniques, product knowledge, and audience engagement.

Evaluate live stream effectiveness and implement improvement strategies.

Use the TikPai system to mass-reach TikTok affiliates (up to 500 at a time).

Develop and execute a structured follow-up flow, including affiliate negotiation, onboarding, and communication.

Coordinate sample deliveries to interested affiliates and follow up to ensure content creation and posting.

Ensure affiliates correctly tag and include our brand identifier ("Beg Kuning") in their videos.

Identify high-performing affiliates and collaborate with them to run TikTok Ads for enhanced visibility and conversion.

Performance Ads Management

Accountable for launching and optimizing paid ads on Shopee, Lazada, and TikTok Shop.

Monitor ad performance regularly and adjust targeting, creatives, and budget allocation to maximize ROI.

Work closely with the marketing team to ensure campaigns are aligned with sales objectives.

Requirements:

Bachelor's degree in Business, Marketing, E-Commerce, or a related field.

2-5 years of experience in e-commerce management, digital marketing, or online retail operations.

Strong understanding of e-commerce platforms (Shopee, Lazada, TikTok) and their ecosystem.

Experience in planning and executing online sales campaigns and promotions.

Proficiency in data analysis, digital marketing tools, and content management systems.

Ability to work independently and manage multiple projects in a fast-paced environment.

Strong communication and collaboration skills.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an eCommerce Executive?
• How many years of digital marketing experience do you have?
• Have you worked in a role which requires experience with product pricing and costing strategy?

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What can I earn as an eCommerce Executive