Senior Deskside Support Lead

Flextronics - The Flex Company; Seberang Perai; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Deskside Support Lead to enhance their IT operations in a collaborative environment. This role involves troubleshooting, managing IT hardware, and leading a team to ensure seamless technical support for end-users. The ideal candidate will have extensive experience in system engineering and a solid background in IT project management. Join this innovative firm to contribute to exciting projects while enjoying comprehensive medical benefits, performance bonuses, and a supportive workplace culture.

Benefits

Medical benefits

Dental insurance

Vision insurance

Life Insurance

Paid Time Off

Performance Bonus

Qualifications

• 8+ years of experience in system engineering and IT project management.
• Strong understanding of system architecture and IT security.

Responsibilities

• Troubleshoot and administer Windows Operating Systems.
• Lead operational support for laptops, desktops, and networks.

Skills

Windows Operating Systems

Technical Support

Incident Management

Networking Protocols

Problem-solving

Communication Skills

Education

Bachelor's degree in Computer Science

CompTIA+ or Network+ certification

Tools

Windows/Linux/Mac OS

Office Automation Products

Job description

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Senior Deskside Support Lead

Apply locations Malaysia, Penang time type Full time posted on Posted Today job requisition id WD199514

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Senior Deskside Support Lead located in Prai, Penang .

General Purpose:

Responsible for e nsuring product is complete and attain customer’s requirements along with functions properly .

What a typical day looks like:

• Responsible for the troubleshooting and administration of latest Windows Operating Systems.
• Leads the day-to-day operational support for client-based Laptops, Desktops, Storage or Network Infrastructures.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or Similar Role
• Work together with IE and Facility for Production Line Setup, coordinate IT projects with relevant party.
• Manage the IT operation team with focus on end users and customers support and achieve CSI target according to the key success factors
• Manage IT hardware purchase, cost control and inventory management
• Actively involve IT Lean projects for continuous improvements
• Hands-on experience with Windows/Linux/Mac OS environments and well verse on mobile phone operating system such as IOS and Android
• knowledge of office automation products and computer peripherals, like printers, scanners etc.
• Knowledge of windows security patching and anti-virus programs
• Excellent windows OS problem-solving and multitasking skills
• To support daily technical support activities for desktop, laptop, network management and mobile phones.
• Manage the IT hardware inventory with focus on driving the overall budget

The experience we’re looking to add to our team:

• Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a Related field.
• CompTIA+ or Network+ certification may be advantageous.
• A minimum of 8 year of experience as a system engineer.
• IT Project Management background.
• Incident Management and technical troubleshooting experience.
• Clear logic and good understanding of system architecture design
• Knowledge in IT security or Cyber Security Solution
• Good knowledge of networking protocols, such as TCP, IP, and OSI models.
• Strong organization skills and a high attention to detail.
• Excellent written, Verbal communication and strong sense of responsibility and excellent teamwork

What you’ll receive for the great work you provide:

• Medical benefits, dental, vision
• Life Insurance
• Paid Time Off
• Performance Bonus

NB87

KJ19

Job Category

IT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).