Senior Data Operations Analyst (Mandarin Speaker)

NielsenIQ; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ, a leading consumer intelligence company, seeks a Senior Data Operations Analyst in Kuala Lumpur to manage end-to-end data extraction and BAU processes for the assigned country. You will validate data, monitor completeness, resolve issues, and ensure on-time delivery across platforms, collaborating with Ops teams.

The role requires strong analytical skills, attention to detail, and the ability to work in a multicultural team, supporting local and regional projects while adhering to SLAs.

Qualifications

• End-to-end production process understanding.
• Independent in resolving queries.
• Strong analytical skills and attention to detail.
• Proactive in recommending solutions.
• Good understanding of the local market.
• Team-oriented with goal achievement focus.
• Effective time management.
• At least 1.5 year experience in NIQ operations.

Responsibilities

• Execute production processes to deliver high-quality, on-time data per SLAs.
• Provide accurate and timely feedback to country teams per SOP.
• Execute new business set-ups, change requests and query resolution.
• Perform data content reviews and processing on retailer data.
• Follow and monitor production submission.
• Create and maintain documentation per retailer/cycle.
• Investigate data inquiries and coordinate resolutions with local teams.
• Identify root causes and recommend NIQ process improvements.
• Plan and manage daily workload to meet schedules.
• Achieve daily, weekly, monthly targets.
• Operate in a virtual/multi-cultural environment.
• Support local country or regional projects.
• Expand skills via training and online programs.
• Stay updated on area systems and processes.
• Assist Supervisor as required.
• Foster a culture of inclusion and innovation.

Skills

End-to-end production process

Query resolution

Analytical skills

Attention to detail

Problem solving

Understanding of local market

Proactivity

Teamwork

Time management

NIQ operations experience

Job description

Senior Data Operations Analyst executes the production activities of the assigned country in collaboration with the other operational teams, mainly in handling data extraction, BAU. The processes include validating the retailers or/and audit data, monitoring data completeness, resolution of data issues. Delivery of a high-quality product content for the assigned country on a platform.

• Accountable for executing, process and technology with a goal of delivering high quality and on-time data according to internal SLAs
• Providing accurate and timely feedback to respective country teams, following SOP and use of best demonstrated practices cooperating with Ops team
• Execute new business set-ups, change requests and query resolution
• Perform data content reviews and processing on retailer data utilizing the appropriate platform and tools
• Follow and monitor production submission
• Create and maintain documentation per retailer/cycle
• Be able to identify, investigate and co-ordinate data inquiries, challenge and resolution with local teams
• Identify problems; determine root cause as well as short- and long-term resolutions. Make recommendations for enhancements to internal NIQ operational processes
• Plan and execute a complex daily personal workload and support to meet company schedules
• Achieve daily, weekly, and monthly targets set by the team leader or supervisor
• Operate in a virtual/multi-cultural environment with End-to-end operational understanding
• Support local country or regional projects
• Expanding skills by attending training sessions working with Enablement and following on-line training program
• Being up to date with the system and processes related to the assigned area
• Assisting the Supervisor or Team Leader as required
• Being a team member create a culture of inclusion and innovation

Qualifications

• Good understanding of end-to-end production process
• Good knowledge and fully independent in resolving queries
• Well-developed analytical skills and very good attention to details
• Problem solving skills
• Good understanding of the local market
• Proactivity attitude in recommending suitable solutions
• Ability to work effectively in a team to achieve goals together
• Time management skills
• At least 1.5 year experience in NIQ operations

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion