Senior CX & Innovation Manager

Job Description:

Digital roadmap: Manage delivery of digital roadmap in line with defined goals and strategies.

Customer experience: Chart, measure and progressively improve customer experience in specific customer journey.

Growth: Support effort to acquire and retain customers through digital enhancements, data analytics and digital engagement.

Cross-functional alignment: Effectively communicate and collaborate across organization, partners and external parties to ensure efforts are aligned.

Digital leadership: Demonstrate digital-related thought leadership, supporting lines of business with their digital strategy.

Deliver Fintech initiatives within planned budget and cost estimates. Grow user base within acceptable customer acquisition cost.

Internal stakeholders: Manage delivery of digital initiatives & innovations in line with business goals.

External partners: Manage integration and partnership that aligns with digital roadmap.

External customers: Manage and continuously improve end-to-end customer experience.

Follow best practices in delivering digital initiatives and improvements in customer experience.

Requirements:

Bachelor's degree in Engineering, Information Technology, Computer Science, or related background.

Advanced degree (Master's or PhD) is a plus.

At least 5 years of professional working experience with 3 years experience in product management or customer experience domain.