Senior Customer Success Specialist, TIC

UL Solutions; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

UL Solutions, a global leader in applied safety science, is seeking a customer-focused professional to manage post-sale activities and support ongoing relationships with clients. The role involves coordinating with various internal teams, enhancing customer satisfaction, and contributing to sales strategies. Ideal candidates will have a strong business background, excellent communication skills, and experience in the TIC industry.

Qualifications

• 6+ years of relevant experience preferred.
• Experience in TIC or appliances industry is preferred.
• Strong interpersonal skills to engage with customers, sales teams, and engineers.

Responsibilities

• Provides customer service and support.
• Supports sales activities through commercial coordination.
• Acts as a liaison with internal teams to serve customers effectively.

Skills

Customer-centric mindset

Communication

Business acumen

Organization

Problem solving

Education

Bachelor's or graduate degree in business, engineering, or a related field

Tools

MS Office Suite

CRM software

Job description

Job Description

• Coordinates post-sale activities to ensure customers meet TIC certification requirements and adhere to product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts; gauges their engagement levels with UL and shares feedback internally when appropriate.
• Connects customer personnel to relevant UL staff (account managers, sales representatives, technical inside sales, delivery teams, engineers, etc.) when applicable.
• Takes ownership of a variety of product, investment, and technical issues, ensuring complete resolution from the customer's perspective.
• Supports implementation and fulfillment teams in delivering solutions to customers post-sale.
• Proactively identifies common pain points and roadblocks in TIC product/service implementation and develops solutions.
• Collaborates with internal resources until issues are resolved and communicated effectively to customers.
• Provides input to account managers or TSR/TISR to inform sales strategies based on customer partnerships and needs understanding.
• Builds an internal UL problem-solving network, engaging internal personnel proactively to anticipate problems and improve delivery.
• Adheres to the Underwriters Laboratories Code of Conduct and all physical and digital security practices.

Responsibilities

• Provides customer service and support.
• Supports sales activities through commercial coordination.
• Acts as a liaison with internal teams to serve customers effectively.
• Develops and expands assigned accounts.
• Supports and backs up field sales activities.
• Handles internal backend systems for quotations, order and project bookings.
• Supports commercial analysis and related activities.
• Participates in night calls with overseas affiliates as required.

Qualifications

• Bachelor's or graduate degree in business, engineering, or a related field.
• Proficient in MS Office Suite (Word, PowerPoint, Excel, Outlook) and CRM software.
• Preferably with 6+ years of relevant experience.
• Knowledge of TIC products/services, especially electrical.
• Experience in customer-facing roles with senior and executive-level contacts.
• Strong business acumen and understanding of sales processes.
• Organized, patient, and proactive in managing multiple tasks.
• Experience in TIC or appliances industry is preferred.
• Excellent communication skills for engaging with customers, sales teams, and engineers.
• Self-initiative, motivation, and a willingness to learn.
• Customer-centric mindset and strong interpersonal skills.

About Us

UL Solutions (NYSE: ULS) is a global leader in applied safety science, transforming safety, security, and sustainability challenges into opportunities for customers across more than 110 countries. We provide testing, inspection, certification services, software, and advisory solutions that support product innovation and business growth. The UL Mark is a symbol of trust, reflecting our commitment to safety and quality. We help our customers innovate, navigate global markets, and grow sustainably. Our science is your advantage.