Senior Customer Success Manager

SentinelOne; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in cybersecurity is seeking a Customer Success Manager to enhance customer relationships across the ASEAN region. Candidates should exhibit strong relationship management skills, technical understanding, and a dedication to customer satisfaction. This role is pivotal in ensuring customer success through effective engagement and support, fostering growth opportunities and product adoption.

Qualifications

• Experience in a Customer Success Manager role handling Enterprise accounts.
• Ability to manage Customer expectations with high satisfaction.
• Proven technical skills and understanding of Customers' challenges.

Responsibilities

• Own post-sales relationships with a portfolio of customers.
• Assist with customer lifecycle management and address concerns.
• Promote product adoption and represent customer needs.

Skills

Customer-centric approach

Communication skills

Technical skills

Analytical skills

Relationship management

Detail-oriented

Tools

SalesForce

Job description

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

If you’re passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing all our customers.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful! This role will manage commercial and enterprise customers in ASEAN region.

What will you do?

• Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally by providing ongoing tailored Customer engagement, including but not limited to customer meetings, health checks, QBRs, and Roadmap reviews.
• Assist with customer lifecycle management in a one-to-many and digital touch model: expeditiously addressing customer questions and concerns to increase adoption and improve the customer’s experience with SentinelOne.
• Promote product adoption with key Customer stakeholders.
• Represent and advocate customer needs/issues cross-departmentally
• Shepherd escalated at-risk customers toward resolution
• Identify and help shepherd opportunities for growth and upsell
• Ensure customer engagement and current status are logged within the Customer Success platform for appropriate visibility and tracking.

What skills and knowledge should you bring?

• Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships.
• Prior experience in a Customer Success Manager role handling Enterprise accounts
• Adept at managing Customer expectations that result in high Customer satisfaction.
• Proven technical skills. Ability to understand Customers' challenges and advise them on best practices.
• Impeccable written and verbal communication skills.
• Experience in communicating with Customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.

What will separate you from other candidates?

• Experience with SalesForce.
• Previous Security industry experience or demonstrated understanding of cyber security and terminology.

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.