Senior/Customer Service Operations Executive, ePension (HK Support)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company seeks a Senior Customer Service Operations Executive to enhance client interactions and provide exceptional support related to MPF administration. The ideal candidate would manage inquiries in a fast-paced environment with a focus on effective communication. Offerings include competitive salaries and a variety of employee perks to ensure a rewarding work experience.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust & 50% staff rebate on investments

Snacks & Beverages provided

Access to relaxation room

Participation in yearly activities

Competitive salary packages

Annual Salary Review and Yearly Bonus

Comprehensive insurance coverage

Monthly sports allowance

Continuous training and development

Qualifications

• Fresh graduates are encouraged to apply.
• Working experience in customer service is a plus.
• Excellent command of spoken and written English, Mandarin, and Cantonese.

Responsibilities

• Conduct outbound calls to follow up on outstanding transactions.
• Provide solutions-oriented responses to customer inquiries.
• Document and track all interactions and ensure follow-up.

Skills

Multitasking

Client service

Problem solving

Effective communication

Education

Process Diploma or higher

Job description

Senior/Customer Service Operations Executive, ePension (HK Support)

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Conduct outbound calls to MPF Scheme Employer/Employee to follow up on outstanding transactions, requests or documents.

Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.

Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.

Document and track all interactions and ensure all follow-up actions are completed as required.

Liaise with other departments to handle customer inquiries and follow-up, which may require further supplementary information or investigation.

Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations.

Job Requirements:

Process Diploma or higher educational qualification.

Fresh graduates are encouraged to apply.

Working experience in customer service (outbound role) is a plus.

Ability to multitask and manage time effectively in a fast-paced environment.

A positive, proactive attitude with the ability to remain calm under pressure.

Excellent command of spoken and written English, Mandarin and Cantonese to effectively communicate with Mandarin and Cantonese-speaking internal or external parties.

Willingness to work on Malaysia public holidays, following the Hong Kong public holiday schedule.

5.5-day work week: Monday to Friday (full day) and Saturdays (half day).

100% work in office.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

How many years' experience do you have as an Operations Executive? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays) How much notice are you required to give your current employer?

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

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