Senior Customer Service 客服

DC Healthcare Holdings Berhad; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the aesthetic industry is looking for a Senior Customer Service professional to deliver exceptional client experiences and handle complex inquiries. This rewarding role involves mentoring new staff, managing customer inquiries, and contributing to service improvements in a dynamic team environment.

Benefits

Staff Credits

EPF/ EIS/ SOCSO

Training Provided

Qualifications

• 2-4 years customer service experience in aesthetic, beauty, or healthcare preferred.
• Positive attitude and strong work ethic required.
• Commitment to continuous learning valued.

Responsibilities

• Mentor and train new staff on job flow.
• Handle customer inquiries and requests promptly and professionally.
• Cross-sell and upsell treatment packages during interactions.

Skills

Fluency in Mandarin

Communication

Problem-solving

CRM proficiency

Adaptability

Job description

Fewer than 15 applicants. Your chances are good!

Requirements:

• Candidates who are fluent in Mandarin is preferred because the role requires candidate to interact with Mandarin-speaking clients.
• 2-4 years customer service experience, with aesthetic, beauty or healthcare will be added advantage.
• Exceptional communication, superior problem-solving/de-escalation, CRM proficiency will be added advantage.
• Adaptability to evolving business needs.
• Positive attitude, strong work ethic, and commitment to continuous learning.

We are seeking a highly skilled and experienced Senior Customer Service to join our dynamic team in the aesthetic industry. This role focuses on delivering exceptional client experiences, handling complex inquiries, and contributing to service improvement.

Duties & Responsibilities:

• Mentor and train new on-board staff on the current job flow by buddy system to ensure their understanding of daily tasks to maintain team performance.
• Monitors daily customer service team output and to achieve monthly new leads show up target.
• Responsible for handling all customers’ enquiries and requests from our digital platforms / calls promptly and professionally.
• Convince and enrol any interested customers by accepting online payments.
• Provide starting price details and promotions to customers.
• Ensure all enquiries are replied to and recorded within the stipulated time.
• Assist in resolving customer complaints tactfully.
• Consistently cross-sell and upsell treatment packages / products and services during customer interaction.
• Consistently ensure a high level of customers support experience and build customers’ loyalty.
• Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
• Perform other duties as required and assigned by superior/management.
• Staff Credits
• EPF/ EIS/ SOCSO
• Training Provided

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