Senior Customer Relationship Executive

Role Summary:

The Customer Relationship Executive plays a critical role in providing an interface between customers and the client company. They are required to foster strategic client relationships with SME customers, answer incoming calls from customers for various reasons such as answering inquiries, resolving complaints, providing information, and fulfilling customer needs to ensure excellent service standards and maintain high customer satisfaction. The candidate should possess good listening skills, the ability to respond quickly, and the capability to make recommendations or provide solutions to customer problems. A clear and pleasant speaking voice and fluency in English are also desired.

What you'll Do:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Provide training and overall guidance to enable clients to fully utilize product features and benefits.
• Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services.
• Regularly communicate with clients to provide updates and gather feedback, and provide regular feedback to management regarding customer comments and feedback on our products and services.
• Address client concerns and provide timely solutions.
• Handle daily incoming and outgoing customer calls and email.
• Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
• Ensure compliance with all company policies, procedures, and standards.
• Contribute to team efforts by accomplishing related results as needed.

Experience and Skills:

• Diploma, Advanced/Higher/Graduate Diploma, in Business Studies/ Administration/ Management, Economics, Information Technology, Finance, Marketing, Commerce or equivalent.
• Minimum 2 - 4 years of working experience in key account management is an added advantage, along with proven work experience in Customer Service or a related role.
• Resilient to thrive in a complex environment.

About Experian:

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Additional Information:

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together.