Senior Customer Quality Engineer

Celestica; Kulim; On-site; MYR 90,000 - 130,000; Full time

Job summary

Celestica in Kulim, Malaysia is seeking a Senior Customer Quality Engineer to lead quality management across NPI to mass production. You will guide QA planning, perform audits, and drive corrective actions to ensure product quality and on-time delivery.

The role requires 4–6 years in quality engineering, a Bachelor’s degree, and strong knowledge of ISO and IPC standards, plus hands-on experience with FMEA, SPC and 8D methodologies.

Qualifications

• Bachelor's degree in a related field.
• 4–6 years of experience in quality engineering.
• Strong knowledge of ISO, IPC standards and QA methodologies.
• Experience leading audits (process, product, supplier) and corrective actions.
• Proficiency with quality tools (FMEA, SPC, 8D, PMP) and data reporting.

Responsibilities

• Lead quality excursions and take timely actions.
• Oversee product and material quality from NPI to mass production.
• Develop and maintain QA plans, procedures and work instructions.
• Monitor quality KPIs for internal and external customers.
• Coach junior staff on quality tools and processes.
• Drive continuous improvement and participate in quality strategy deployment.

Skills

Quality assurance

Root cause analysis

Statistical methods

Auditing

Vendor management

Education

Bachelor's degree in related field

Tools

FMEA

SPC

8D

PMP

Job description

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Senior Customer Quality Engineer

Date: Oct 23, 2026

Summary

Quality Specialist is responsible for dealing with the three major phases of Quality Management - Quality Planning/Prevention, Corrective Action, and Continual Improvement. Quality specialist will lead process/procedure definition, and maintain a continuous flow of high quality products to our customers.

Detailed Description

• Lead the team to handle all quality excursions independently, and take effective actions on time
• Oversee the product & material quality from NPI to mass production
• Develop the quality control plan for respective area (material/process/product)
• Monitor and report quality KPI for internal (factory) and external (customer)
• Drive continuous improvement to benefit customer, CLS and supplier.
• Develop and maintain internal quality system, procedures, work instructions and workmanship standards
• Lead process/product/system/supplier audit and improvement actions follow up.
  • Industry standards (e.g. ISO)
  • Compliance audit
  • Safety audit etc.
• Follow up the EC(Engineering Change), SPCN(Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally)
• Coach junior quality staff to improve their quality knowledge.
• Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.
• Strong knowledge of quality tools, ISO and IPC standards and processes
• Knowledge of software and its uses in generating reports capturing data presenting data in an understandable format
• Strong knowledge of product and manufacturing processes
• Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality ,on-time delivery and profitability of the unit
• Knowledge of quality tools such as FMEA, PMP, SPC, 8D methodology, etc.
• Knowledge of Six sigma and Lean Kaizen.
• Ability to effectively communicate with a wide variety of internal and external customers

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require repetitive manual movements (e.g., keyboarding), carrying, pushing or pulling light objects, (under 5 kg.), carrying, pushing or pulling heavy objects (over 5 kg.), crouching, climbing
• Sustained visual concentration on small areas, such as monitors, screens, precise eye/hand coordination, sustained visual concentration on numbers, legal documents

Typical Experience

• 4 to 6 years in a similar role or industry.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experiency.
• Educational requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.