Senior Customer Care Co-ordinator

Lincoln Electric; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

Lincoln Electric seeks a Logistics & Shipping professional to coordinate shipments, manage vendor relationships, and oversee inventory in Puchong. The role requires expertise in customs regulations and knowledge of SAP to ensure efficiency and compliance in all warehouse processes.

Qualifications

• Thorough understanding of customs regulations and procedures.
• Good SAP system knowledge/experience.
• Experience in Supply Chain activities.

Responsibilities

• Coordinate with order management team on shipment activation.
• Manage inventory and document movement in 3PL warehouse.
• Negotiate policies and contracts with suppliers/vendors.

Skills

Communication

Analytical skills

Problem solving

Supply Chain activities

Tools

SAP

Job description

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: [[Malaysia]]
Employment Status: Salary Full-Time

Req ID:26539

Job Responsibilities Long Description

Logistics & Shipping

• Coordinate with order management team on shipment activation
• Liaise with local custom agency, vendor, appointed forwarder/transporter and 3PL warehouse on inbound shipment arrangement.
• Liaising with customs authorities and other relevant government agencies to resolve any customs-related issues or queries.
• Maintaining up-to-date knowledge of changes in customs regulations and procedures and communicating these to the team.
• Prepare and ensure inbound shipping document accuracy.
• Verify forwarder invoice for payment processing

Long Description

Warehousing & inventories management

• Manage 3PL warehouse to ensure stock accuracy and service level are maintain.
• Manage inventory and document movement.
• Verify 3PL warehouse and storage summary report for payment processing.

Vendor Management/Purchasing

• Responsible for direct and indirect vendor/purchase.
• Manage PO to vendor from issuance until order received into warehouse in the right quality, quantity, price, time and in accordance with company policy.
• Source for service providers and material to find the best combination of quality, price, and delivery.
• Negotiate policies and contracts with various suppliers/vendors.
• Manage reject/defect/return cargo to vendor.
• Ensure SAP maintained updated master data, price and source.
• Maintain professional relationships with all key suppliers/vendors.

Long Description

Reporting and monitoring

• Drive the purchasing activities and improvements
• To increase productivity and efficiency
• Drive cost reduction with direct and indirect purchase
• To be the point of contact for purchasing
• Report preparation and submission as per dateline given.
• End month closing, open PO report etc

Long Description

Knowledge, Skills & Experience

• Thorough understanding of custom regulations, procedures and documentation requirement for both import and export shipments.
• Good SAP system knowledge/experience.
• Good communication skill to communicate with customer/vendor.
• Experience in Supply Chain activities.
• Professional approach and interaction.
• Strong analytical and problem solving skills with the ability to identify and resolve customs related issues.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.