Senior Credit Management Executive (Consumer & Debt Management)

Singtel Group; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Join Singtel Financial Shared Services in Kuala Lumpur as a Senior Credit Management Executive. This role involves overseeing consumer and corporate insolvency processes, managing accounts, and leading the team to improve efficiency. Candidates should have relevant experience, excellent problem-solving skills, and a degree in business or accountancy. An exciting opportunity for career growth awaits in a dynamic financial environment.

Qualifications

• Minimum 5 years of experience in Credit and Debt Management, preferably in Telco industry.
• Exposure in liquidation and managing debt collection agents is a plus.
• Experience in a leadership role is beneficial.

Responsibilities

• Oversee consumer policies and debt management.
• Manage insolvency processes and consumer blacklisting.
• Lead team and provide performance reports.

Skills

Leadership

Communication

Problem-solving

Organizational

Education

Degree in Business Management or Accountancy

Tools

MS Office

Excel

CRM/ECOM/Kenan

Job description

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Senior Credit Management Executive (Consumer & Debt Management)

Join the Growing Team at Singtel Financial Shared Services in Malaysia!

Are you ready to embark on an exciting career in finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

We are seeking an experienced and highly skilled individual to join our team. The Senior Credit Management Executive (Consumer & Debt Management) role involves overseeing both consumer policies and debt management for both consumer and corporate sectors. Responsibilities include managing consumer bankruptcies, company insolvencies, and overseeing the complete insolvency processes. The role also involves managing various accounts, ensuring the efficient execution of all related procedures, and handling consumer operations such as administration, consumer blacklisting, compliance, and reporting. Expertise in liquidation, judicial management, bankruptcy, debt repayment schemes, and reporting will be crucial in guiding the team to meet both compliance and operational standards.

Make an Impact by:

• Govern the consumer and corporate insolvency process.
• Lead and oversee the assignment of debt to external agencies and law firms.
• Supervise consumer and debt management activities to ensure an efficient recovery process, including credit block process.
• Collaborate with the IT team and other stakeholders on system enhancements and defect resolution.
• Manage and handle escalation cases effectively and efficiently.
• Lead and supervise team members’ productivity, accuracy, and provide weekly and/or monthly reports to the Manager.
• Assist managers and collaborate with various stakeholders on initiatives and projects.
• Prepare statistics, reports, and presentations.
• Provide briefings to various stakeholders on initiatives, projects, policies, and processes.
• Review work processes and recommend strategies for improvements and efficiency.
• Perform ad-hoc duties as assigned to broaden knowledge and experience.

Skills for Success:

• Degree in Business Management, Accountancy, or equivalent.
• Minimum of 5 years of experience, preferably in the Telco industry.
• Exposure in proof of debts, liquidation, and managing debt collection agents is an advantage.
• Proficiency in MS Office, Excel, and system knowledge (CRM/ECOM/Kenan).
• Experience in a leadership role or mentoring juniors is a plus.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple tasks and priorities effectively.

Your Career Growth Starts Here. Apply Now!