Senior Credit Management Executive (Consumer & Debt Management)

Singtel; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Credit Management Executive to lead consumer and debt management operations. This role offers a unique opportunity to make a significant impact on financial operations while working in a collaborative environment. You will oversee complex insolvency processes, manage consumer accounts, and ensure compliance with regulations. As part of a growing team, you will have the chance to enhance your skills in financial technologies and practices, contributing to the success of global operations. If you are passionate about finance and technology, this is the perfect opportunity for you to grow your career.

Qualifications

• Minimum of 5 years experience in debt management, preferably in Telco/Banking.
• Strong leadership and team management skills are essential.

Responsibilities

• Oversee consumer policies and debt management processes.
• Ensure compliance and efficiency in bankruptcy and debt repayment procedures.
• Lead debt management activities and supervise team productivity.

Skills

Debt Management

Leadership Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Compliance Management

Process Management

Education

Degree in Business Management/Accountancy

Job description

Join the Growing Team at Singtel Financial Shared Services in Malaysia!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Senior Credit Management Executive (Consumer & Debt Management) will oversee both consumer policies and debt management for both consumer and corporate sectors. He/She will be managing consumer bankruptcies, company insolvencies, and overseeing the complete insolvency processes. The role also involves managing various accounts, ensuring the efficient execution of all related procedures, and handling consumer operations such as administration, consumer blacklisting, compliance, and reporting.

Make an Impact by:

• Govern the complete insolvency process, including liquidation, judicial management, receivership, Chapter 11, and other related procedures.
• Oversee and manage all activities related to company worklists for partnerships and sole proprietorship accounts.
• Lead the full set of debt agency assignments and payment listings for corporate and consumer accounts.
• Ensure compliance and efficiency in handling Bankruptcy and Debt Repayment Scheme procedures.
• Supervise debt management activities to ensure an efficient recovery process, including but not limited to write-offs, write-backs, deceased account and paused activity.
• Collaborate with the IT team and other stakeholders to address and resolve system defects, ensuring issues are properly closed.
• Demonstrate the ability to manage and handle escalation cases effectively and efficiently.
• Oversee all consumer activities, including blacklist management, incident management, and handling change requests.
• Review and enhance consumer and debt management processes for greater efficiency.
• Monitor the health of consumer dunning (e.g. Barring, Suspension, Termination).
• Lead and supervise team members’ work productivity and accuracy and provide weekly and monthly reporting to Manager.
• Assist managers and collaborate with various stakeholders on initiatives and projects.
• Prepare reports and presentations besides providing briefings and training to internal and external stakeholders on initiatives, projects, policies, and processes.
• Review work processes and recommend strategies for improvements and efficiency.
• Perform ad hoc duties as assigned to broaden knowledge and experience.

Skills for Success:

• Degree in Business Management/Accountancy or equivalent.
• Minimum of 5 years experience and above with solid exposure in debt management.
• Experience in working in the Telco/Banking industry is a plus.
• Exposure in proof of debts, liquidation, and managing debt collection agents is required.
• Strong leadership and team management skills.
• Expertise in managing complex processes, with a focus on compliance and efficiency.
• Excellent communication, organizational, and problem-solving capabilities.
• Ability to manage multiple tasks and priorities effectively.

Hiring Manager: Ewong Teoh

Talent Acquisition Specialist: Fiona Mah

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