Senior Complex Claims Examiner – Casualty & Financial Lines

AIG; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

AIG in Kuala Lumpur is seeking a Complex Claims Examiner for Casualty and Financial Lines. You will manage claims end-to-end, liaising with vendors, brokers, and underwriters to ensure timely resolutions while upholding best practices and regulatory standards.

The role emphasizes high-quality, data-driven reserving, proactive loss-trend analysis, and professional communication with stakeholders to uphold AIG's Claims Promise and protect financial integrity.

Qualifications

• Proven experience of Casualty and Financial Lines claims processes and procedures is preferred.
• Self-motivated and able to work under pressure with a high level of responsibility.
• Effective time management with the ability to multi-task and prioritize to meet varying tasks and deadlines.
• Adaptability to be able to quickly pivot in a dynamic claims environment in response to evolving demands and priorities.
• Strong verbal and written skills.
• To work with integrity, able to work independently or as part of a team to achieve personal and business objectives.
• Good numeracy, literacy and attention to detail.
• Able to self-reflect/ analyze, actively seek feedback to identify strengths and personal development.

Responsibilities

• Process Casualty and Financial Lines claims efficiently and accurately in line with AIG's claims handling guidelines, ensuring timely resolutions for customers.
• Monitor and report on any loss trends / insights and negotiate direct settlement with insured / intermediaries / third-party / third-party legal representatives in a pro-active manner, manage new incoming claims and to ensure claims are in line with Best Practice.
• To ensure timely reserving, claim file updates, and data accuracy is maintained.
• To ensure timely coverage responses are delivered to the stakeholders.
• To support the Casualty and Financial Lines Claims team in delivering its Claims Promise.
• Communicate professionally and effectively with stakeholders to foster trust and confidence between AIG and our customers.
• To provide training to our stakeholders on claims related matters when required
• Contribute to the overall efficiency of the claims team by consistently meeting or exceeding quality and productivity targets.
• Maintain a high level of quality, adhering to AIG's procedures, policies, and processes.
• Identify potential fraud risks and take proactive steps to safeguard the company's operations and financial integrity.
• Improve processes, reduce transactional costs, and enhance the effectiveness of claims handling.

Job description

AIG in Kuala Lumpur is seeking a Complex Claims Examiner for Casualty and Financial Lines. You will manage claims end-to-end, liaising with vendors, brokers, and underwriters to ensure timely resolutions while upholding best practices and regulatory standards.

The role emphasizes high-quality, data-driven reserving, proactive loss-trend analysis, and professional communication with stakeholders to uphold AIG's Claims Promise and protect financial integrity.