Senior Community Manager <MY>

Moom Health; Kuala Lumpur; Hybrid; MYR 100,000 - 167,000; Full time

Job summary

Moom Health in Malaysia is seeking a Senior Community Manager to own the local ecosystem end-to-end, lead the Malaysia team, and drive revenue through community engagement and KOL partnerships.

You’ll act as the bridge between the Function Head and the local team, shaping strategy, events, PR, and retail partnerships while maintaining a hands-on, accountability-focused leadership style.

Qualifications

• Minimum 3 years of team management experience.
• Experience owning budgets and revenue targets.
• Experience in PR and community management.
• Existing local KOL and media network.
• Experience planning and running events.
• Highly organized with hands-on execution.
• Strong pulse on local trends and market dynamics.

Responsibilities

• Lead and manage the MY Community team with clear workflows.
• Own Malaysia community strategy end-to-end, balancing revenue and growth.
• Identify market insights; refine strategies to grow Moom's presence.
• Manage PR & creator relationships; maintain local KOL network.
• Oversee online and offline community activations and partnerships.
• Standardize local processes; track budgets, spend, and payouts.

Skills

Team management

Budget ownership

PR & community mgmt

KOL network

Event planning

Livestream presence

Independent yet collaborative

Job description

Moom crafts expert-backed supplements for the modern Asian woman. Rooted in science and crafted with care, our supplements are designed to enhance your everyday ritual and support you from within. Inspired by traditional wisdom and supported by modern research, each product is formulated for Asian women, by Asian women. At Moom, every capsule is a testament to our commitment to creating cutting-edge solutions for Asia's women of today.

Position Overview:

We're looking for an experienced, hands-on, and commercially-minded Senior Community Manager to join Moom Health in Malaysia.

This role owns Moom's community ecosystem in Malaysia end-to-end — leading the local team, driving revenue through community and KOL channels, and building Moom's presence and reputation on the ground. You'll act as the main bridge between the Function Head and the local team, with full accountability for how the Malaysian market performs.

Seniority level:

Senior / Team Lead. We're looking for someone with 5–6 years of overall experience, including at least 3 years managing a team.

Key Responsibilities:

• Lead, upskill, and manage the MY Community team, setting clear workflows and ownership across the team.
• Own Moom Malaysia's community strategy end-to-end — balancing revenue drivers with community and KOL growth.
• Identify local market insights, diagnose engagement or operational gaps, and continuously refine strategies to grow Moom's presence in Malaysia.
• Manage PR & creator relationships end-to-end; grow and maintain the local KOL network and serve as the primary point of contact for media, agencies, and top-tier creators.
• Oversee all online and offline community activations and lead outreach for new brand partnerships, cross-promotions, and retail/consignment relationships.
• Standardise local operational processes and reporting; track budgets, spend, commissions, and payouts.

Who are you?

You are a hands-on operator who is equally comfortable setting strategy and rolling up your sleeves to execute it. You've managed a team before and know how to get the best out of people while holding them accountable. You have a strong pulse on what's happening locally — the trends, the platforms, the conversations — and you use that instinct to shape how Moom shows up in the market.

You're organised, detail-oriented, and reliable, with the judgement to work independently while still being a strong team player. You're confident being front-facing — whether that's on a livestream, at an event, or in a room with partners and press — and you're not afraid to push back when you believe there's a better way.

What we're looking for:

• Minimum 3 years of experience managing a team.
• Prior experience owning a budget and/or revenue targets.
• Experience in PR and/or community management.
• An existing network of local KOLs and media contacts.
• Experience planning and running events.
• Highly organised and detail-oriented, with genuine hands-on experience — not just strategy.
• A strong pulse on local trends and what's happening in the market.
• Able to work independently while collaborating well as part of a team.
• Comfortable being on camera for livestreams and front-facing at events.

Bonus if you have/ are:

• Able to juggle multiple projects at once.
• Prior experience in e-commerce and/or affiliate marketing.
• Confident pushing back and advocating for a different point of view when needed.

Details:

• Full-time role
• Location: Malaysia office (based in KL) / hybrid as required