Senior Client Success Lead — Multi-Channel Growth

Brew Interactive; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

LiteBrew in Malaysia is hiring a Client Success Manager to own client satisfaction, relationships, and renewals across our client base, covering paid media, SEO, web, and more. You'll translate the work of our specialist teams into a clear, proactive narrative while coordinating with Performance, SEO, and Creative leads.

You will lead kickoff calls, reviews, and renewal conversations; set KPIs; turn inputs from service leads into client-facing stories; own client renewals and satisfaction

Qualifications

• Experience owning a client-services function across multiple service lines.
• Ability to translate specialist work into a client-friendly narrative.
• Fluency in performance marketing, SEO, and creative fundamentals.

Responsibilities

• Client relationship ownership: act as the single point of contact across the full LiteBrew client base; run kickoff calls, recurring reviews, and renewal conversations for every service line.
• KPI negotiation: set and agree KPIs with new and renewing clients, informed by feasibility input from each service lead.
• Performance narrative: turn input from specialists into a clear, client-facing story across channels.
• Renewals & satisfaction: own renewal rate and client satisfaction scores; spot at-risk accounts and involve the right specialist.
• Onboarding orchestration: lead client-side discovery and expectation-setting during onboarding across all service lines.
• Escalation triage: be the first responder on client issues; decide when to involve a specialist.
• Direct delivery of Editorial Content & Social Media: run these channels as add-on services until volume justifies a dedicated hire.
• Management reporting: consolidate client-health and delivery status for the Managing Director.

Skills

Client relationship management

KPI negotiation

Cross-functional coordination

Communication

Job description

LiteBrew in Malaysia is hiring a Client Success Manager to own client satisfaction, relationships, and renewals across our client base, covering paid media, SEO, web, and more. You'll translate the work of our specialist teams into a clear, proactive narrative while coordinating with Performance, SEO, and Creative leads.

You will lead kickoff calls, reviews, and renewal conversations; set KPIs; turn inputs from service leads into client-facing stories; own client renewals and satisfaction