Senior Client Operations Officer, Fund Distribution Services (Mandarin/Cantonese) M/F

The Senior Client Operations Officer, Fund Distribution Services is responsible to prepare and process Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s, being responsible for accuracy and punctuality of data sent to Fund Managers, work in collaboration/interact with other teams within the Fund Distribution department and other teams within the company and responsible for assisting the Assistant Manager to lead the team and being the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region: APAC

Working hours: 9:00AM – 6:00PM

What will you do?

Processing Transaction

• Input, validate and correct all types of transactions such as subscriptions, redemptions, transfers and switches.
• Report transaction order and entry issues to the relevant parties where necessary.
• Ensure all trades received prior to cutoff processed accurately prior to deadlines.
• Review and monitor the client queue to ensure a high level of service.
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO process during dispatching.

Generic Processes

• Generate distributions, process payment and ensure timely reporting to client.
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files etc.
• Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary.
• Assist the Supervisor to create or update any Risk document.
• Ensure to complete any task or project assigned to them in a timely manner.

Queries

• Provide high quality and professional client service to ensure CACEIS Investor Services Values are maintained.
• Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)
• Manage the transfer of funds and liquidity of Fund Distribution operating bank accounts.
• Accurate processing of daily automated cash process, manual payments and manual payment files.
• Identify & clear all transaction reconciliation items on bank accounts, dealing with any issues, returned and outstanding payments.

Reporting

• Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments within CACEIS Investor Services and or Clients.