Senior Client Operations Officer, Custody Services M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player in asset servicing seeks a Senior Client Operations Officer to join their dynamic team in Putrajaya. This role is pivotal in ensuring the accurate processing of cash and security instructions, supporting the European region. You will engage in trade management, query resolution, and provide essential coaching to team members. With a commitment to operational excellence, this forward-thinking company offers a collaborative environment where you can thrive and grow your career in the financial sector. Join a dedicated team that empowers clients and drives innovation in asset management.

Qualifications

• 0-2 years of banking experience in back office.
• Intermediate proficiency in MS Office tools and custody systems.

Responsibilities

• Ensure timely completion of all trades and resolution of queries.
• Coach team members and serve as the contact for escalations.

Skills

Computer Literacy - Intermediate MS Office Excel

Computer Literacy - Intermediate MS Word

Custody system usage

Education

Bachelor Degree / BSc Degree or equivalent

Job description

Senior Client Operations Officer, Custody Services M/F

Business type

Types of Jobs - Asset Management

Job title

Senior Client Operations Officer, Custody Services M/F

Contract type

Permanent Contract

05/05/2025

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Reporting to the Manager, you will be responsible to ensure treatment of cash and security instructions received from CACEIS’ clients are in-line with prescribed market, net-asset-value (NAV) and treasury deadlines. The role will support Europe region.

What will you do?

• Ensure completion of all trades under STE environment as well as manual trades are completed within agreed timeframe.
• Ensure queries on trades are resolved in a timely manner, including queries on STE and manual trades.
• Ensure outstanding items are assigned and individual departments/financial institutions are chased for resolution.
• Ensure that all instructions are processed to a high standard of accuracy.
• Ensure all trades are posted according to procedure.
• Provide coaching to other team members to ensure cross-training of all aspects of funds in order to gain satisfactory cover.
• Establish as the single point of contact for process specific escalations.

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

Level of minimal experience

0-2 years

Experience

• Banking experience in back office

Required skills

• Computer Literacy - Intermediate MS Office Excel and Word, as well as other custody system usage

General information

CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America, and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing, issuer services and transfer agent. With 7,000 employees and a large client base, CACEIS is a European leader in asset servicing and one of the major players worldwide. By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.