Senior Client Manager, IGO - Cigna Healthcare

Cigna Healthcare; Kuala Lumpur; Hybrid; MYR 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid Working

Private Medical Insurance

Wellbeing Benefits

Educational Development

Job summary

Cigna Healthcare, a division of The Cigna Group, seeks a client management professional to oversee a portfolio of European-headquartered Intergovernmental Organizations clients. The role emphasizes consultative, data-driven relationships, end-to-end account management, and renewal strategies.

You will build strong stakeholder relationships, translate client needs into practical solutions, and ensure financial and service outcomes are met. Hybrid work and competitive benefits are offered.

Qualifications

• Experience in sales and/or account management, preferably within insurance, financial services or consultancy.
• Affinity with data collation and statistical analysis.
• Ability to translate data into actionable insights.
• Strong knowledge of English.

Responsibilities

• Be the primary point of contact and person of trust for your clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with the client stakeholders
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate in internal projects, contributing to organisational strategy and learning
• Identify and pursue up- and cross-sell opportunities
• Align the company's service proposition to the client's needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other departments

Skills

Sales & Account Management

Data analysis

Data-driven insights

English proficiency

Job description

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.

Our mission is to improve the health, well-being, and peace of mind of those we serve.

Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive - ensuring your well-being and work-life balance.

We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.

At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you’re shaping better care experiences or supporting customers through life’s key moments, your work will matter.

Grow with us—and help shape the future of healthcare.

About the Role

This is a client management role within IOH with responsibility for a portfolio of European-headquartered Intergovernmental Organizations clients. It is a consultative, data-driven client management position, centred on building strong short-, medium-, and long-term stakeholder relationships, managing accounts end-to-end from inception to renewal, and supporting more complex clients as responsibility increases. The role requires strong commercial credibility, the ability to translate client needs into practical business solutions, and close performance oversight to ensure financial and service outcomes are effectively managed.

Responsibilities

• Be the primary point of contact and person of trust for your clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate actively in various internal projects, contributing to organisational strategy and organisational learning
• Pro-actively identify and pursue up- and cross-sell opportunities
• Align the company's service proposition to the client's needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other departments

What You’ll Bring to the Role

• Previous experience in Sales and/or Account Management, preferably within Employee Benefits, Financial Services or Consulting
• Affinity with collation of data and statistical analysis
• Ability to translate data into actionable insights
• Strong knowledge of English.

Skills & Competencies

• At least 3 years of relevant experience in sales, business development or client management within an insurance industry, broker or consultancy.
• Excellent (written and verbal) communication and presentation skills
• Autonomous, strong organisational skills
• Flexible and resilient under pressure
• Empathic, honest, sincere and authentic
• Sociable: correct, professional and at ease in contact with different stakeholders
• Team player, sense of responsibility and ownership
• Appreciation and respect for different perspectives and cultures
• Listens attentively and responds non-defensively when given advice, instruction, or feedback
• Takes on work and assignments with enthusiasm and a can-do attitude

Why You’ll Love Working Here

• Competitive salary
• Multicultural and hybrid working environment
• Private Medical Insurance
• Employee Wellbeing Benefits
• Educational Development Program

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.