Senior Client Manager

Influasia; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading digital media company in Malaysia is seeking a Senior Client Manager to drive revenue growth and manage client relationships. This role involves developing account strategies, delivering customized solutions, and fostering teamwork across departments. Join us to enhance client satisfaction and lead key accounts in a dynamic environment.

Qualifications

• 5+ years experience in client management or sales role.
• Strong understanding of client business objectives and industry trends.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Build and maintain strong relationships with key clients.
• Develop strategic account plans and drive revenue growth.
• Monitor service quality and address client issues.

Skills

Client Relationship Management

Sales

Strategic Planning

Financial Management

Team Collaboration

Education

Bachelor's degree in Business or related field

Tools

Customer Relationship Management (CRM) systems

Job description

INFLUASIA is hiring a Senior Client Manager — a sales driven role where you'll build and maintain strong client relationships, drive revenue growth, and deliver impactful media and marketing solutions. As the main point of contact for key accounts, you'll manage the full sales cycle, ensure client satisfaction, and contribute directly to business growth.

If you're proactive, client-focused, and ready to lead key accounts while growing with one of Malaysia’s leading digital media companies, we’d love to hear from you!

Responsibilities:

Client Relationship Management: Build and maintain strong relationships with key clients, serving as their primary point of contact. Develop a deep understanding of client business objectives, industry trends, and challenges. Regularly engage with clients to identify opportunities, address concerns, and ensure high levels of satisfaction.

Account Strategy Development: Collaborate with cross-functional teams to develop strategic account plans aligned with client objectives and business goals. Identify opportunities for account growth, upselling, and cross-selling. Continuously monitor market trends, competitor activities, and client needs to proactively drive account development.

Solution Delivery: Work closely with internal teams to develop and deliver customized solutions that meet client requirements. Coordinate with project managers, technical experts, and other stakeholders to ensure smooth execution of projects and initiatives. Monitor service quality and address any issues or challenges that may arise.

Financial Management: Drive revenue growth by identifying opportunities to expand service offerings and increase client spend. Monitor and manage client budgets, ensuring profitability and adherence to financial targets. Prepare and present financial reports, forecasts, and performance metrics to senior management.

Contract and Agreement Management: Lead contract negotiations, renewals, and amendments in collaboration with legal and finance teams. Ensure contracts are aligned with client expectations and internal policies. Proactively address contract-related issues, such as scope changes, billing discrepancies, and compliance matters.

Team Collaboration: Collaborate effectively with internal teams, including sales, marketing, operations, and support, to drive client success. Foster a culture of teamwork, open communication, and knowledge sharing. Provide guidance and mentorship to junior client managers, helping them develop their skills and achieve their goals.

Client Reporting and Analytics: Develop and deliver regular reports to clients, providing insights on performance, project status, and key metrics. Utilize data and analytics to identify trends, optimize strategies, and make data-driven recommendations to improve client outcomes.

Industry Knowledge and Thought Leadership: Stay updated on industry trends, emerging technologies, and best practices. Participate in industry conferences, forums, and events to enhance knowledge and establish the company as a thought leader. Share insights and expertise with clients to add value and build credibility

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a client manager? Do you have experience in a sales role? Do you have experience in a role which requires relationship management experience? Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Advertising, Arts & Media 51-100 employees

INFLUASIA is Malaysia's award-winning digital media and agency powerhouse with a focus on digital-first solutions and relentless innovation in the realm of media, marketing, and advertising.

Our esteemed portfolio comprises Malaysia's most prominent digital publications - WORLD OF BUZZ, Lobak Merah, NOODOU, and In Real Life. Through these platforms, we diligently inform, entertain, inspire, and engage with millions in the digital landscape.

Our leading influencer marketing agency, BUZZER offers comprehensive 360° influencer marketing solutions. At INFLUASIA, we are not only digital pioneers but also proven experts in marketing ideas and creativity.

INFLUASIA is Malaysia's award-winning digital media and agency powerhouse with a focus on digital-first solutions and relentless innovation in the realm of media, marketing, and advertising.

Our esteemed portfolio comprises Malaysia's most prominent digital publications - WORLD OF BUZZ, Lobak Merah, NOODOU, and In Real Life. Through these platforms, we diligently inform, entertain, inspire, and engage with millions in the digital landscape.

Our leading influencer marketing agency, BUZZER offers comprehensive 360° influencer marketing solutions. At INFLUASIA, we are not only digital pioneers but also proven experts in marketing ideas and creativity.

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