Senior Claims Specialist (Property & Engineering)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking a Senior Claims Specialist to manage the property claims process. The role requires overseeing operations, ensuring fair settlements, and delivering top-notch customer service. Ideal candidates will have experience in property claims, leadership skills, and excellent communication abilities. This position offers the opportunity to drive continuous improvements in claims handling.

Qualifications

• Experience in property claims handling in an insurance environment.
• Previous supervisory or leadership experience is advantageous.
• Strong decision-making and problem-solving capabilities.

Responsibilities

• Oversee daily operations for Property and Engineering claims.
• Review and authorize claims settlements.
• Ensure fair and timely handling of claims.
• Act as escalation point for complex claims.
• Monitor performance metrics and identify improvements.
• Liaise with stakeholders to facilitate claims processes.

Skills

Property claims handling

Leadership experience

Decision-making

Communication skills

Customer-focused mindset

Organizational skills

Familiarity with insurance regulations

Job description

Senior Claims Specialist (Property & Engineering)

Role Overview: As Assistant Manager – Property Claims, you will play a key role in managing and supporting the property claims process. You will lead a team of claims professionals, ensuring prompt, fair, and accurate settlement of property claims, while delivering excellent customer service and upholding Zurich’s values.

Key Responsibilities:

• Assist the Claims Manager in overseeing daily operations for Property and Engineering claims, ensuring adherence to Zurich’s service standards and regulatory requirements.
• Review and authorize claims settlements within delegated authority levels.
• Ensure accurate, timely, and fair handling of property claims in accordance with Zurich’s policies and regulatory requirements.
• Act as an escalation point for complex or disputed claims, supporting resolution and customer satisfaction.
• Monitor performance metrics, identify improvement opportunities, and implement best practices.
• Liaise with internal and external stakeholders—including customers, brokers, loss adjusters, and legal advisors—to facilitate smooth claims processes.
• Support training, development, and knowledge sharing within the team.
• Support the Claims Manager with initiatives to streamline workflows, enhance customer experience, drive continuous improvement and support change initiatives in the claims function.

Skills & Experience:

• Demonstrated experience in property claims handling, ideally in an insurance environment.
• Previous experience in a supervisory or leadership role is an advantage.
• Strong decision-making and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset, with a commitment to delivering fair outcomes.
• Good organizational skills, with attention to detail and the ability to manage multiple priorities.
• Familiarity with relevant insurance regulations and compliance requirements.