Senior Claims Handler

DHL Germany; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading logistics company is seeking a Claims Management professional to oversee operations in the APAC region. This role involves managing complex claims, developing training programs, and ensuring compliance with regulations. The ideal candidate will have extensive experience in marine insurance and logistics, along with strong leadership and communication skills.

Benefits

Great opportunity to work for the biggest logistics company

International and virtual environment

Flexibility and great opportunity to learn

Tempting Compensation and benefits

Qualifications

• 10+ years marine insurance claims management experience.
• 5+ years in supply chain & logistics.

Responsibilities

• Lead and oversee IRM claims handling service offering.
• Manage big and complex claims coordination with stakeholders.
• Develop claims training programs for BU awareness.

Skills

Leadership

Communication

Strategic Thinking

Business Acumen

Resourcefulness

Education

Degree in Insurance

Diploma in Insurance (ACI)

Degree in Legal

Degree in Finance

Job description

About DHL Group and IRM:

DHL Group is the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our APAC region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Cyberjaya, Malaysia.

Job Purpose:

Provide Claims Management service in areas such as Cargo Claims (core focus), property & casualty, general liability, product liability, and organizations liability in line with IRM claims management policies and procedures, Group guidelines and overall business objectives and needs.

Your tasks:

• Lead and oversee IRM claims handling service offering out of Malaysia Service Centre to APAC countries.
• Manage big and complex claims in coordination with stakeholders including IRM internal colleagues, BU business colleagues, external experts and insurance companies.
• Identify opportunities for expanding market share, conducting feasibility studies, and execute implementation in conjunction with all stakeholders including IRM System Team.
• Prepare monthly management reports, monitoring claims volume and the performance of other key KPI’s.
• Ensure consistency and reliability of the service provided to BU and drive continuous improvement of operational efficiency.
• Build trust business relationship with BU SMT through proactive engagement to enhance understanding, identify business expectations and implement workable solutions.
• Develop claims training programs to increase BU awareness of IRM claims value proposition and the standard claims handling process to enhance collaboration, optimize process efficiency and drive operational excellence of BU.
• Supervise and guide the Claims staff of the Service Centre, fostering a culture of service excellence and continuous improvement.
• Navigate, network and establish cross boarder relationships to leverage best practices and execute program-wide claims strategies through internal claims management communities.
• Support on IRM global and/or regional projects and objectives, prioritizing needs and driving deliverables.
• Ensure all regulatory and compliance policies are met within global guidelines.
• Adopt the DPDHL culture of professionalism, integrity, effectiveness and dynamic attitude contributing to an internal environment of collaborative teamwork and promote a positive insurance & risk management service provision.

Your profile:

Education Level:

• Degree in Insurance, Legal, Finance or other closely related field.
• Diploma in insurance (ACI).

Experience Level:

• 10+ years marine insurance claims management experience or legal practice as a legal counsel
• 5+ years in the supply chain & logistics
• Degree in Insurance, Legal, Finance or other closely related field
• Excellent spoken & written English
• Strong leadership skills, resourceful, and persuasive
• Good business acumen and excellent communication skills to interact effectively with all levels of the organization and the external stakeholders
• Ability to think strategically and work independently including the ability to deal with ambiguity
• Worked within an international company with cross-border communication experience

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.