Senior Captain - Banquet Operations (173379)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A luxury hotel group is looking for a Senior Captain for Banquet Operations, based in Hong Kong. The candidate should have at least 4 years of relevant experience, including 3 years in a supervisory capacity. Responsibilities include ensuring quality service and smooth operational workflows. Excellent guest interaction and teamwork skills are essential for this role.

Qualifications

• Minimum of 4 years relevant working experience, with 3 years experience in a supervisory role.
• Excellent guest interaction skills.
• Strong communications and interpersonal skills.

Responsibilities

• Provide quality service to guests.
• Ensure smooth operations of the work section.
• Obtain customer feedback to ensure guest satisfaction.

Skills

Guest interaction skills

Communication skills

Teamwork

Attention to detail

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Senior Captain - Banquet Operationsbased at Kerry HotelHong Kong!

Responsibilities

• Provide quality service to guests
• Ensure smooth operations of the work section appointed and strive for customer delights
• Ensure that service / items are prepared according to the standards
• Check cleanliness of the section prior to and after service
• Obtain customer feedback during operation to ensure guest satisfaction
• Assist the manager in the day to day operations

Qualifications

• Minimum of 4 years relevant working experience, with 3 years experience in a supervisory role
• Excellent guest interaction skills
• Strong communications and interpersonal skills
• Guest oriented and a good team player
• Outgoing and friendly with great attention to detail

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.