Senior Business Analyst

Vistra; Malaysia; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading global business services provider in Malaysia is seeking a Senior Business Analyst to join their team. This full-time, permanent position involves gathering and analyzing business requirements, translating them into functional specifications, and collaborating with various teams to optimize digital product management. The role offers a flexible hybrid working arrangement, comprehensive medical benefits, and a supportive culture focused on employee well-being and continuous learning.

Benefits

Flexible hybrid working arrangement

Comprehensive medical insurance

Dental coverage

Wellness allowance

Competitive annual leave

Birthday leave

Qualifications

• Good in requirements analysis and writing complete requirements documentation.
• Good in presenting business solutions to stakeholders.
• Possess good knowledge of Microsoft SQL.
• Prior experience in HR, Payroll, and/or Time Management systems preferred.

Responsibilities

• Lead gathering, analysis, and documentation of business requirements.
• Translate business needs into functional requirements.
• Develop business process models and data flow diagrams.
• Work closely with Product Managers and Technical Teams on solutions.
• Support testing activities by developing test cases and assisting in UAT.

Skills

Requirements analysis

System design

Analytical skills

Problem-solving

Communication skills

Documentation skills

Team player

Education

Degree in Computer Science or Information Technology

Tools

Microsoft SQL

Atlassian Jira

Jira Product Discovery

Confluence

Job description

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Senior Business Analyst. Reporting to the Digital Product Manager, this full‑time and permanent position is based in Malaysia and offers regional coverage, allowing you to make a significant impact to our Digital Product Management and its growth.

Key responsibilities

• Lead the gathering, analysis, and documentation of business requirements from multiple stakeholders.
• Translate business needs into clear, detailed functional and non-functional requirements.
• Develop business process models, data flow diagrams, use cases and business solutions to illustrate requirements.
• Work closely with Product Manager, UIUX Design Team, Solution Architects, Technical Team and QA Team to deliver cost-effective solutions.
• Manage expectations and alignments between business needs and the proposed solutions.
• Support testing activities by developing test cases, reviewing test results, and assisting in user acceptance testing (UAT).
• Present findings and recommendations to Product Manager to improve system based on user feedback.
• Maintain comprehensive documentation including requirements specifications, process maps, and business cases especially for government statutory compliance and localization.
• Provide information to Support Team (if needed).

Key requirements

• Good in requirements analysis, system design (business solutions) and writing complete requirements documentation understandable by software developers, software testers and stakeholders.
• Good in presenting business solutions to stakeholders to confirm user expectations and system design.
• Team player, passionate for continuous learning, self‑motivator, good analytical, problem-solving, communication and documentation skills.
• Good command in English, both spoken and written.
• Possess good knowledge on Microsoft SQL would be an added advantage.
• Degree in Computer Science or Information Technology or any related field.
• At least 4 years’ experience in related field.
• Prior working experience in the field of HR, Payroll and/or Time Management systems would be an added advantage.
• Experience with Atlassian Jira, Jira Product Discovery and Confluence is a plus.

Company Benefits

At our Malaysia office, we believe in putting our employees’ well‑being first! We offer a flexible hybrid working arrangement and birthday leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well‑being and time to recharge or explore your passions out of work.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!