Senior Business Analyst

RHB Banking Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Banking Group is seeking a Business Analyst in Kuala Lumpur to deliver innovative business outcomes. The role involves collaborating with stakeholders, conducting thorough analyses, and utilizing Agile methodologies to enhance customer experiences and drive efficiency. Ideal candidates will demonstrate strong communication and analytical skills, and be proficient in tools like Jira and Figma.

Qualifications

• Experience in requirements gathering and process design.
• Ability to conduct analysis and provide insights.
• Hands-on experience with Agile methodologies.

Responsibilities

• Support business outcomes through analysis and design.
• Engage and collaborate with stakeholders for effective solutions.
• Champion customer journeys and improved experiences.

Skills

Critical analysis

Research skills

Communication

Presentation

Negotiation

Decision making

Tools

Jira

Figma

Confluence

Job description

• Business Analysts (BA) amalgamate strong business knowledge and a value creation mindset to conceptualise, design, pitch and deliver best in market, first in bank business outcomes for the end-user (internal and external).
• The process to reach these business design outcomes will necessitate the BA to be experienced in
• Requirements gathering via workshop, survey, questionnaire, role shadowing, discussion etc
• Identification of pain points, gaps, opportunities for improvement or change with a mind to reengineer and redesign for greater efficiency, and higher value add
• Conduct value chain analysis and understand operational processes for optimization and improved cost benefits.
• Critical analysis and research skills to identify and prioritise business requirements, proactively ideate, understand existing and potential Malaysia/Global market drivers and trends, advise and recommend solutions
• Developing and delivering sound pitches and presentations to support his/her recommendations based on best practices, design thinking and competitor analysis
• Strong engagement with business stakeholders, technical teams and senior management to fully support the business goal
• Support the Business squad in proposals of the To-Be process with Compliance, Audit, Risk and Legal Governance teams to obtain approval of new solutions with a keen understanding of risk and legal mitigation measures.
• Relentlessly champion end-to-end customer journeys that focus on customer centricity and deliver excellence in customer experience
• Hands-on experience with the Agile way of working, Scrum, usage of Jira, Figma, Confluence, writing of user stories, acceptance criteria, usability testing. Flexible, resilient and adaptable working styles are mandatory.
• Ability to clearly communicate and conduct change training and knowledge transfer for Change and Implementation including the building of FAQs, How-to Manuals with relevant Change and Communication teams.
• Very strong communication skills (verbal, written, storytelling, presentation, negotiation, etc) with the ability to articulate and translate complex ideas into meaningful information for different audiences
• Identifies as an Early Digital Adopter with a curious mind in utilising digital opportunities in new and novel approaches in the Banking Industry.
• Collaborate with the Agile squad as a self-organising empowered team, with overall guidance from Product Owner or Direct Section Head.
• Unafraid to make decisions and challenge antiquated, non-high performance ideas.