Senior Business Analyst

SWIFT; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to bridge the gap between customer needs and functional specifications. In this dynamic role, you will engage with stakeholders to enhance business processes, ensuring their expectations are met while driving strategic initiatives. Your expertise in Agile methodologies will be pivotal as you collaborate with cross-functional teams to deliver innovative solutions. This role not only offers a chance to impact the organization significantly but also fosters an inclusive environment where diverse perspectives are valued. If you're passionate about making a difference in the financial industry, this opportunity is for you.

Benefits

Competitive salary package

Career development opportunities

Performance support

Inclusive work environment

Freedom to express individuality

Qualifications

• 5+ years of experience in business analysis or similar roles.
• Strong stakeholder management and communication skills.

Responsibilities

• Analyze business needs and define requirements for initiatives.
• Validate solutions to business challenges and guide stakeholders.

Skills

Business Analysis

Stakeholder Management

Agile Methodologies

Communication Skills

Problem Solving

Education

University degree in Economics, Management, Sales Engineer

Post-graduate in Management / Marketing / MBA

Job description

About the Role

To translate customer needs into business and functional specifications for medium size/complexity/system risk initiatives ensuring customers' business needs are met. To contribute to the company, department and tribe strategy by integrating a broad range of ideas regarding business needs. To manage the relation with the business stakeholders in order to improve their business processes, manage their expectations and meet their needs. As part of Agile, be business advisor in the squad.

Education

University degree in Economics, Management, Sales Engineer or equivalent.

Post-graduate in Management / Marketing / MBA or equivalent is an asset.

Experience

Typically requires at least 5 years' experience, preferably in similar roles and/or industries.

Experience in the Telecommunication environment is an asset.

Domains

Internal Business Processes / Internal Systems / Commercial Solutions.

Key Responsibilities

1. Analyze and evaluate business needs and define detailed business and functional requirements for initiatives/requests by working in close liaison with internal stakeholders and customers.
2. Validate proposed solutions to business challenges in relation to current and future business environment, reconciling business requirements with functional and technical solutions.
3. Provide relevant business and functional knowledge during all phases of the implementation and resolve business problems, recognizing technical constraints and applying the 'ADOPT' principle.
4. Produce and maintain conceptual models and business processes in accordance with the adopted methodology.
5. Conduct presentations/demo's on process enhancements and/or alternatives. Approve and conduct training session on business solutions in order to facilitate the adoption by the end-users.
6. Understand technological trends in own area of responsibility and apply this knowledge to guide and advise business stakeholders accordingly.
7. Contribute to the business process (re)design and documentation when needed.
8. Interface with the product owner and the other squad members (typically software engineers and testers) in order to secure the end-to-end delivery of the solutions to the business stakeholders.
9. Supports business users on deployed/live business processes and tools.

Competency Profile

1. Takes Accountability for Delivering Results
   Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
2. Demonstrates Operational Excellence
   Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction.
3. Expands Knowledge
   Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage.
4. Business Understanding and Commercial Sense
   Applies understanding of how different departments contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance.
5. Builds and Reinforces Customer Relationships
   Builds and maintains effective working relationships with a range of stakeholders; actively listens to and translates needs into business and functional requirements while remaining sensitive to the complexities of the business and Swift commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
6. Leads with a Team Focus
   Encourages effective team working within and across the department; respects diversity and recognizes contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of Swift values.
7. Communicates Effectively
   Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimize understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

For more info on the role, you may reach out to the Recruiter for this role, Amanda Liau, APAC Senior Talent Acquisition Partner.

Hiring Manager for this role, Géraud VINEL, Head of Enterprise Services Business analysis chez SWIFT.

What we offer

1. We put you in control of your career.
2. We give you a competitive package.
3. We help you perform at your best.
4. We help you make a difference.
5. We give you the freedom to be yourself.

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.