Senior Billing Executive

Sudong Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading telecommunications company seeks a Senior Billing Executive to lead a dynamic team in Malaysia. This role involves overseeing billing support, customer inquiries, and ensuring operational efficiency. Ideal candidates will have extensive experience in billing operations and leadership, with a commitment to enhancing financial services in a collaborative environment.

Qualifications

• Minimum 4 years experience in a supervisory role leading a team.
• Proficient in MS Office, especially Excel (Vlookup).
• Ability to communicate clearly in English.

Responsibilities

• Lead, supervise and guide a team of junior staff.
• Manage customer requirements and provide support for billing configuration.
• Perform revenue assurance and billing reconciliation activities.

Skills

Analytical Skills

Customer Support

Communication

Leadership

Education

Diploma or Degree in Business or Accounting, IT, or Finance

Tools

MS Office

Excel

Job description

Add expected salary to your profile for insights

Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.

Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.

Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Senior Billing Executive will lead, supervise, guide and motivate a team of junior staff. He/ She will be involved in various responsibilities, which include but is not limited to supporting billing/ TV Configuration requests for Corporate/ Consumer products or services besides analysing and configuring these requests into the backend system. He/ She will provide customer support for billing configuration enquiries and complaints and be the lead for split billing enquiry, investigations and reconciliations. This role also acts as a SME by providing billing advice to various internal stakeholders besides supporting and monitoring day to day operations in revenue assurance, revenue reconciliation & usage rejections.

Make an Impact by:

Check incoming requests to confirm all given information are filled up correctly in template; no missing or wrong information; no typo error for IPCC (I – Pegasus Configuration Centre), M2M rate plans, MMIG etc.

Analyse the request and verify against respective system to ensure the request is valid for configuration.

Provide guidance to requestors who sometimes may not be so familiar with template filling or unsure of the requirements.

Manage Corporate customers’ requirements, including explaining/ educating the Account Managers on processes, requirements, system limitations and workaround.

Investigate irregularities detected and resolve operational issues and feedback brought to the team’s attention with necessary escalation to the Manager/ Director.

Review processes, identify gaps and recommends enhancement within the area to increase efficiency and productivity

Perform revenue assurance activities as per agreed schedule to ensure no revenue leakage

Perform usage and bill production reconciliation activities as per agreed schedule to ensure billing integrity in place

Analyze usage rejections using system reports and order details. Resolve rejects according to SOP and on time as per KPI

Skills for Success

Diploma or Degree in Business or Accounting, IT, or Finance

Minimum 4 years experience is a supervisory role leading a team

Proficient in MS Office, Excel (Vlookup), Powerpoint with good analytical skills

Able to write and communicate clearly in English.

Work experience in handling billing operations, UAT and/or telecommunication industry is a plus.

Ability to work independently with any resources he/she has on hand

Join us on our mission to continue defining the future of financial services. Apply Now!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Do you have reconciliations experience? Which of the following statements best describes your right to work in Malaysia? Do you have customer service experience? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Billing Executive? Which of the following Microsoft Office products are you experienced with? How many years' experience do you have as a manager / team lead?

Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision

To be a leading communications and digital services provider.

Our Mission

We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders.

Our Values

We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.

Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision

To be a leading communications and digital services provider.

Our Mission

We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders.

Our Values

We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.