Senior Barista cum Supervisor

BOSTA HQ SDN. BHD.; Segamat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading coffee brand is seeking a Barista Supervisor to oversee the barista team in Segamat, ensuring exceptional beverage quality and customer service. This role involves staff training, inventory management, and maintaining health and safety standards.

Qualifications

• Minimum 2 years experience as a barista.
• Supervisory experience preferred.
• Knowledge of coffee brewing techniques and equipment maintenance.

Responsibilities

• Supervise barista team and delegate tasks.
• Train and mentor new baristas.
• Maintain a clean and organized workspace.

Skills

Leadership

Communication

Customer Service

Team Management

Coffee Brewing Techniques

Job description

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As a Barista Supervisor, you will lead the barista team, ensuring excellent beverage quality and customer service standards. You will be responsible for daily operations, staff training, inventory management, and handling customer issues.

Responsibilities:

1. Supervise the barista team and delegate tasks.
2. Prepare high-quality coffee and beverage orders.
3. Train and mentor new baristas.
4. Monitor stock levels and order supplies as needed.
5. Ensure compliance with health and safety standards.
6. Resolve customer complaints professionally and promptly.
7. Maintain a clean and organized workspace.

Requirements:

• Minimum 2 years experience as a barista, with supervisory experience preferred.
• Strong leadership and communication skills.
• Ability to motivate and manage a team.
• Knowledge of coffee brewing techniques and equipment maintenance.
• Customer service oriented.

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have as a manager / team lead?
• Do you have customer service experience?
• How many years' experience do you have in a training & development role?
• Do you have experience with inventory management?

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