Senior Associate, SME Merchant Development (Regional – East Coast)

TNG Digital; Kelantan; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading digital payment service provider in Malaysia seeks a strategic individual to lead merchant acquisition and growth. The candidate will develop strategies to enhance the TNG E-Wallet’s presence in the East Coast region while managing key relationships with merchants and stakeholders. Applicants should have a post-graduate degree and at least five years of relevant experience, along with strong analytical and communication skills.

Benefits

Flexi working hours

Monthly eWallet allowance

Medical coverage including dental and maternity

Unlimited office pantry fruits and snacks

Qualifications

• At least 5 years of experience in a similar field in a fast-paced corporate environment.
• Capable of carrying out performance, market, and competitive analyses of the business.
• Excellent communication skills for interacting with leadership and stakeholders.

Responsibilities

• Develop and execute strategies to expand TNG E-Wallet’s merchant base.
• Build relationships with merchants and support ecosystem growth.
• Act as the main contact for regional merchants and analyze market trends.
• Mentor merchant specialists and collaborate with internal teams.
• Support onboarding and campaign rollouts for new merchant services.

Skills

Business Management

Strategic Communication

Market Analysis

Relationship Management

Education

Post Graduate Diploma/Professional Degree

Job description

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

Job Responsibilities:

• Merchant Acquisition & Growth: Develop and execute strategies to expand TNG E-Wallet’s merchant base across key sectors and ensure alignment with KPIs in East Coast (covering Kelantan, Terengganu and Pahang).
• Relationship Management: Build strong relationships with merchants, government bodies, local councils, and NGOs to support ecosystem growth.
• Market Insights & Support: Act as the main contact for regional merchants, providing support and analysing market trends to drive adoption.
• Team Leadership & Cross-functional Collaboration: Mentor merchant specialists and collaborate with internal teams to enhance product, marketing, and operations.
• Campaign Execution & Product Visibility: Support onboarding, campaign rollouts, and visibility of new merchant services, including participation in key government or partner events.
• Key Merchant Account Strategist: To manage respective region chain stores and build plans and up- sell new features such as (Merchant Specialist Products, Loyalty programs, QR Upgrade and Settlement Modes)
• Relationship Management: To upsell the whole TNG E- Wallet eco- system to chain merchants, local government bodies, councils and NGO’s (Whichever is relevant to the respective bodies). To also source partnership opportunities for co- marketing, programs or outreach.

Job Requirements:

• Candidate must possess at least Post Graduate Diploma/Professional Degree in Business Management or equivalent.
• At least 5 years of experience in a similar field in a fast-paced and dynamic corporate environment is required.
• The candidate must be able to promptly grasp and assimilate information throughout multiple business fronts and influence rapid fact-based decision-making, turning challenges into opportunities for business growth.
• Excellent communication skills for facilitating clear lines of communication with business leadership, management, and stakeholders, which will be significant in determining the effectiveness with which important strategic approaches are applied across the business.
• Capable of carrying out performance, market, and competitive analyses of the business.
• Preferably located in East Coast, possess own transport and willing to travel.

Our Perks & Benefits:

• Flexi working hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [e-mail]

Note: Only shortlisted candidates will be contacted.