Senior Associate - Quality

DHL; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their dynamic team. This role involves reconciling invoiced information with payment data, ensuring accuracy and timeliness. The ideal candidate will possess strong analytical skills, be adept at using tools like Microsoft Excel and SAP, and have a customer-oriented mindset. You'll be responsible for maintaining tracking reports, preparing outstanding item reports, and collaborating with various teams to enhance operational efficiency. If you thrive in a fast-paced environment and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• Minimum 1.5 years of experience in a similar position.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Act as primary problem solver for cash and duty shipment discrepancies.

Skills

Analytical Skills

Communication Skills

Attention to Detail

Logical Thinking

Customer Orientation

Education

University Degree or equivalent experience

Tools

Microsoft Excel

SAP

Job description

Responsibilities

• Reconcile invoiced information with payment data accurately and timely.
• Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
• Appropriate handling of sensitive information; high level of attention to detail.
• Respond to inquiries regarding policies and procedures.
• Act as primary problem solver concerning cash and duty shipment discrepancies.
• Create and maintain tracking reports in relation to country ageing performance.
• Prepare weekly outstanding open item report in a timely manner.
• Provide support for internal projects transition/centralization.
• Participate in internal and/or external meetings with all stakeholders.
• Able to investigate and resolve queries according to Service Line Agreements.
• Contribute to capture potential revenue leakage for shipments with discrepancies.
• Register relevant data in tools and ATT to monitor status of work.

Minimum Requirements

• University Degree or equivalent by experience.
• Well-versed with Microsoft Excel and SAP.
• At least 1.5 years of experience in a similar position.
• Good communication in English: Oral and Written.
• Ability to analyze with logical thinking process.
• Attention to details and able to meet tight deadlines.
• Able to work on evening shifts, public holidays, or weekends when required.
• Engage, communicate, and build networks with the AR, RTR, Billing, and BPO teams.
• Customer-oriented.
• Process-oriented and able to work under pressure.
• Team player and highly collaborative.