Senior Associate, Marketing Operations (Destination Partnerships)

Klook; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Marketing Operations Associate and play a key role in executing impactful marketing campaigns. In this dynamic position, you will coordinate with various teams to ensure seamless campaign execution, manage stakeholder communication, and contribute to process improvements. With opportunities for growth into regional campaign management, this role is perfect for organized individuals passionate about travel and marketing. Be part of a vibrant team that values collaboration, creativity, and excellence in delivering unforgettable experiences.

Benefits

Flexible working hours

Health insurance

Travel discounts

Professional development opportunities

Qualifications

• 2-3 years of experience in marketing operations or project coordination.
• Strong attention to detail and ability to manage multiple stakeholders.

Responsibilities

• Coordinate timelines and assets for smooth campaign execution.
• Oversee administrative processes including payment requests and invoicing.
• Act as a point of contact during campaign execution.

Skills

Project Coordination

Stakeholder Management

Communication Skills

Attention to Detail

Organizational Skills

Education

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in Business

Tools

Adobe Illustrator

Adobe Photoshop

Excel

Looker

Google Analytics

Job description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First

• Push Boundaries

• Critical Thinking

• Build for Scale

• Less is More

• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Senior Associate, Marketing Operations (Destination Partnerships)

About the Role

We’re looking for a highly organised and resourceful Marketing Operations Associate to join our Destination Partnerships team in Asia. You’ll be the behind-the-scenes enabler ensuring that marketing campaigns for tourism boards run smoothly — from pitch to post-campaign.

This hybrid role sits at the intersection of marketing coordination, stakeholder management, and operational excellence. You’ll help bring campaigns to life through structured processes, cross-functional collaboration, and tight execution. As the team scales, this role offers growth opportunities into regional campaign management and planning.

What You’ll Do

Campaign Support & Marketing Ops

• Coordinate timelines, assets, and internal reviews to support smooth campaign execution

• Collaborate with cross-functional teams (e.g. design, paid ads, content, local marketing) to prepare decks, proposals, and reporting materials

• Consolidate campaign performance data and develop supporting insights and post-campaign recommendations

• Maintain internal records and documentation to support knowledge sharing and campaign benchmarking

Team Operations & Process Management

• Oversee administrative processes including payment requests, invoicing, and basic finance tracking

• Liaise with Legal to route contracts and ensure timely documentation

Partner & Cross-Team Coordination

• Act as a point of contact during campaign execution to manage partner queries on deliverables

• Represent the team in internal meetings and coordinate with regional marketing teams to align on priorities

• Ensure timely communication and updates between stakeholders throughout the campaign lifecycle

Ad-Hoc Projects & Process Improvement

• Contribute to special initiatives that improve campaign workflows, internal processes, or stakeholder experience

• Support internal retrospectives and help identify ways to scale campaign operations efficiently

Who You Are

• Bachelor's degree in Marketing, Communications, Business , or a related field

• 2–3 years of experience in marketing operations, project coordination, or sales support roles

• Meticulously organised with strong attention to detail and follow-through

• Clear communicator, both written and verbal — confident managing multiple stakeholders

• Able to work independently in a fast-paced, agile environment

Bonus Points If You Have

• Experience in the travel, lifestyle, or e-commerce industry

• Hands-on exposure to digital marketing channels or campaign management

• Basic familiarity with creative tools (Adobe Illustrator, Photoshop)

• Comfortable working with data (Excel, Looker, or Google Analytics)

What Success Looks Like

• Campaigns are launched smoothly and on time, with no gaps in execution

• Invoice and payment workflows are handled seamlessly

• Internal teams feel supported, and external partners feel confident in Klook’s ability to deliver

• You help us move faster, scale smarter, and execute better

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.