Senior Associate Engineer, Technical Operations

Applicable Limited; Cyberjaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance their service infrastructure. In this role, you will maintain and support critical systems, ensuring optimal performance for clients. Your responsibilities will include troubleshooting issues, performing scheduled changes, and generating detailed reports on infrastructure health. This position offers a great opportunity to grow your career in a dynamic environment that values diversity and inclusion. If you are ready to take on new challenges and make a meaningful impact, this role is perfect for you.

Qualifications

• Bachelor's degree in IT or equivalent experience required.
• Relevant certifications carry additional weight for the role.

Responsibilities

• Maintain & support service infrastructure for clients.
• Perform scheduled changes and troubleshoot issues.
• Analyze reports on overall infrastructure health.

Skills

Fluent in Cantonese

Communication

Active Listening

Adaptability

Client-focused

Education

Bachelor's degree in IT/Computing

Relevant certifications (CCNA, Azure, AWS)

Tools

CCNA certification

Microsoft Certified: Azure Administrator Associate

VMware Certified Professional

AWS Certification

Windows Server Certification

Red Hat Linux Certification

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

Designs, develops, analyses, troubleshoots and provides technical skills during research and/or product development. If 75 percent of the time is spent performing a specific engineering function, make every effort to match to the appropriate engineering position. Most companies will be able to match to a specific engineering position.

What you'll be doing

Key Responsibilities:

• Maintenance & Support
  · To maintain & support service infrastructure based on issues brought by external and internal clients
  · Routine Checks
  · Issue Analysis
  · Root cause analysis
  · Provide solution
  · Liaising with platform or vendor/service provider for resolution
  · Developing preventive measure & improvement plan
• Change
  · To perform change based on scheduled internal maintenance or based on incidents
  · Planning & coordinating of the change
  · Communication plan (internal/external client notification arrangements)
  · Perform change, observe and troubleshoot for any issue that arises
• Reporting
  · Analysis report of overall infrastructure health
  · Detailed Incident Reporting.

Knowledge and Attributes:

• Fluent in Cantonese is an advantage
• Ability to communicate and work across different cultures and social groups.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to):
  • CCNA certification
  • Microsoft Certified: Azure Administrator Associate
  • Cloud Certification such as (VMware Certified professional, AWS)
  • Windows Server Certification
  • Linux OS such as Red Hat

Workplace type: On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today.