Senior Associate Engineer, Technical Operations

NTT DATA, Inc.; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global technology service provider is seeking an engineer for on-site support and maintenance of infrastructure in Cyberjaya. Key responsibilities include troubleshooting client issues, managing changes, and ensuring service quality. The ideal candidate holds a degree in IT and relevant certifications, with strong problem-solving and communication skills. Join NTT DATA to drive innovation and growth in a diverse environment.

Qualifications

• Bachelor's degree in IT or equivalent work experience.
• Relevant industry certifications such as CCNA, Azure Administrator.
• Fluent in Cantonese is an advantage.

Responsibilities

• Maintain and support service infrastructure based on client issues.
• Perform change management and incident reporting.
• Conduct infrastructure health analysis.

Skills

Communication

Active Listening

Problem Solving

Adaptability

Client Focus

Education

Bachelor's degree or equivalent in IT/Computing

Tools

AWS

Azure

VMware

Windows Server

Red Hat Linux

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Designs, develops, analyses, troubleshoots and provides technical skills during research and/or product development. If 75 percent of the time is spent performing a specific engineering function, make every effort to match to the appropriate engineering position. Most companies will be able to match to a specific engineering position.

What You'll Be Doing

Key Responsibilities:

• Maintenance & Support
• To maintain & support service infrastructure based on issues brought by external and internal clients
• Routine Checks
• Issue Analysis
• Root cause analysis
• Provide solutions
• Liaising with platform or vendor/service provider for resolution
• Developing preventive measures & improvement plans

Change

• Perform change based on scheduled internal maintenance or incidents
• Planning & coordinating the change
• Communication plan (internal/external client notification arrangements)
• Perform change, observe and troubleshoot for any issues that arise

Reporting

• Analysis report of overall infrastructure health
• Detailed Incident Reporting

Knowledge and Attributes:

• Fluent in Cantonese is an advantage
• Ability to communicate and work across different cultures and social groups
• Ability to maintain a positive outlook at work
• Ability to work well under pressure
• Active listening skills such as paraphrasing, probing, and refraining from interrupting
• Ability to adapt to changing circumstances
• Focus on creating a positive client experience throughout the client journey

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in IT/Computing or demonstrated equivalent work experience
• Relevant certifications (e.g., CCNA, Azure Administrator Associate, VMware, AWS, Windows Server, Red Hat Linux)

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion global innovator of business and technology services. We serve 75% of the Fortune Global 100 and invest over $3.6 billion annually in R&D. As a trusted partner, we provide consulting, data and AI, industry solutions, and infrastructure services. Headquartered in Tokyo, part of NTT Group.

Equal Opportunity Employer

We embrace diversity and are committed to an environment free of discrimination and harassment. We do not discriminate based on age, race, gender, sexual orientation, religion, nationality, disability, or other protected categories. Join our global team and accelerate your career with us.