Senior Associate Engineer, Technical Operations

Applicable Limited; Cyberjaya; On-site; USD 24,000 - 48,000; Full time

Job summary

Join a forward-thinking company that is redefining the boundaries of technology and innovation. This role focuses on maintaining and supporting critical service infrastructure while ensuring a seamless client experience. You will engage in troubleshooting, change management, and reporting, all within a diverse and inclusive work environment. With a commitment to innovation and excellence, this organization offers a dynamic workplace where you can thrive and grow. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in IT or equivalent experience required.
• Relevant certifications enhance qualification for the role.

Responsibilities

• Maintain and support service infrastructure for clients.
• Perform scheduled changes and troubleshoot issues.
• Prepare analysis reports on infrastructure health.

Skills

Active Listening

Cultural Communication

Problem Solving

Client Relationship Management

Education

Bachelor's degree in IT/Computing

Relevant Certifications (CCNA, Azure, etc.)

Tools

Microsoft Azure

VMware

Windows Server

Linux (Red Hat)

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Designs, develops, analyses, troubleshoots and provides technical skills during research and/or product development. If 75 percent of the time is spent performing a specific engineering function, make every effort to match to the appropriate engineering position. Most companies will be able to match to a specific engineering position.

What you'll be doing

Key Responsibilities:

• Maintenance & Support
  · To maintain & support service infrastructure based on issues brought by external and internal clients
  · Routine Checks
  · Issue Analysis
  · Root cause analysis
  · Provide solution
  · Liaising with platform or vendor/service provider for resolution
  · Developing preventive measure & improvement plan
• Change
  · To perform change based on scheduled internal maintenance or based on incidents
  · Planning & coordinating of the change
  · Communication plan (internal/external client notification arrangements)
  · Perform change, observe and troubleshoot for any issue arised
• Reporting
  · Analysis report of overall infrastructure health
  · Detailed Incident Reporting.

Knowledge and Attributes:

• Fluent in Cantonese is an advantage
• Ability to communicate and work across different cultures and social groups.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to):
  • CCNA certification
  • Microsoft Certified: Azure Administrator Associate
  • Cloud Certification such as (VMware Certified professional, AWS)
  • Windows Server Certification
  • Linux OS such as Red Hat

Workplace type: On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.