Senior Associate Director, Payment Solutions & Acquisition | Kuala Lumpur, MY

Senior Associate Director, Payment Solutions & Acquisition

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JOB PURPOSE

The Senior Associate Director of Payment Solutions & Acquisition will support the development, execution and management of payment solutions and customer acquisition strategies for SME/Commercial customers. This role will play a key part in driving revenue growth, optimizing payment products and enhancing customer experience by implementing innovative payment solutions.

RESPONSIBILITIES

• Assist in the development and execution of payment solutions tailored to SME/Commercial customers, including commercial cards (credit, debit, prepaid and virtual), payment gateways, and merchant solutions.
• Monitor industry trends, competitor offerings, and regulatory changes to recommend improvements and maintain competitiveness.
• Work with cross-functional teams to align payment strategies with the bank's overall GEB's objectives.
• Ensure seamless integration of payment solutions with digital banking channels to enhance user experience and efficiency.
• Work closely with sales teams to implement customer acquisition initiatives, leveraging payment solutions.
• Support the development of value propositions and marketing campaigns to drive adoption of payment products.
• Support the end-to-end product lifecycle for business cards and payment solutions, including market research, product design and features, pricing strategies and performance optimization.
• Track and analyze key performance metrics for payment solutions and acquisition initiatives to measure success and identify areas for improvement.
• Assist in managing partnerships with payment schemes, fintechs, and service providers to expand product offerings.
• Analyze customer data to identify acquisition opportunities and optimize engagement strategies.
• Prepare regular reports and insights for senior management on product performance, market trends and customer behavior.
• Ensure all payment solutions and acquisition activities adhere to regulatory requirements and internal policies.
• Collaborate with Compliance, Risk Management and IT teams to maintain security, governance and operational efficiency in payment solutions.
• Engage legal teams to review and structure agreements with payment schemes and fintech partners to ensure compliance and commercial viability.
• Assist in implementing risk mitigation strategies related to payment transactions and fraud prevention.

• Bachelor's degree in business, finance, banking or a related field.
• 5+ years of experience in payments, transaction banking, or product management within the banking or fintech industry.
• Strong understanding of SME/Commercial banking products, payment processing and digital payment solutions.
• Experience in developing and managing commercial/business card products and solutions.
• Knowledge of digital payment platforms, fintech innovations and regulatory frameworks related to payment and card solutions.
• Experience in customer acquisition strategies and business development is a plus.
• Strong analytical skills with proficiency in data analysis and reporting tools.
• Excellent stakeholder management, written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.