Senior Associate - Customer Data Management (6 Months Contract)

DHL; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Petaling Jaya is looking for candidates for billing-related tasks. Responsibilities include ensuring the completion of CMF requests and supporting updates while maintaining compliance with SOPs. Ideal candidates are fresh graduates or those with a diploma/degree and proficiency in MS Office, particularly Excel.

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge in Billing and Business processes is preferable.
• Demonstrating a high level of commitment and energy.

Responsibilities

• Ensure all CMF requests from Partners are completed.
• Support GPI and SPA updates.
• Recommend process improvements to seniors.

Skills

Proficient in English (verbal and written)

Good Knowledge of MS Office

Knowledge in Billing and Business processes

Education

Diploma or Degree

Tools

MS Excel

Job description

Responsibilities

• To ensure all CMF requests received from Business Partners are completed.
• To ensure all Tariff requests received from Business Partners are completed.
• To ensure System update such as reference data, fuel surcharge, RARG received from Business Partners, Area or Regional office are completed.
• To ensure all CMF mass updates are completed. To support GPI and SPA updates.
• Ensure all queries actively and aggressively solved in timely manner - Recommend process improvements to the senior. Ensure the execution of processes, related to Billing, in accordance with SLA’s, aiming to achieve the strategic objectives for the Billing operation in the own department.
• To work on own initiative, under pressure and according to prescribed deadlines. Contribute to achieve team KPI. Ensure timely update, implementation and compliance with all SOPs and IC.

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Candidate must possess at least a Diploma or Degree.
• Knowledge in Billing and Business processes is preferable.
• Good Knowledge of MS Office including strong command on MS Excel.
• Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job.