Senior Associate - Customer Data Management

DHL Germany; Petaling Jaya; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading logistics company is seeking a motivated individual to support Billing operations. This role involves ensuring timely updates and compliance with processes while contributing to team objectives. Fresh graduates are encouraged to apply, making it an excellent opportunity for entry-level candidates.

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge of Billing and Business processes is preferable.

Responsibilities

• Ensure all CMF and Tariff requests from Business Partners are completed.
• Resolve queries in a timely manner and recommend process improvements.
• Execute Billing processes according to SLA’s to achieve team KPIs.

Skills

English

Commitment

Energy

Resilience

Tenacity

Education

Diploma

Degree

Tools

MS Office

MS Excel

Job description

Job Responsibilities

• To ensure all CMF requests received from Business Partners are completed.
• To ensure all Tariff requests received from Business Partners are completed.
• To ensure system updates such as reference data, fuel surcharge, RARG received from Business Partners, Area or Regional office are completed.
• To ensure all CMF mass updates are completed and to support GPI and SPA updates.
• Ensure all queries are actively and aggressively resolved in a timely manner. Recommend process improvements to senior management.
• Ensure the execution of processes related to Billing, in accordance with SLA’s, aiming to achieve strategic objectives for the Billing operation within the department.
• Work proactively, under pressure, and according to prescribed deadlines. Contribute to achieving team KPIs. Ensure timely updates, implementation, and compliance with all SOPs and IC.

Qualifications

• Fresh graduates are welcome to apply.
• Proficient in English (verbal and written).
• Candidate must possess at least a Diploma or Degree.
• Knowledge of Billing and Business processes is preferable.
• Good knowledge of MS Office, including strong command of MS Excel.
• Demonstrates a high level of commitment, energy, resilience, and tenacity in performing the job.