Senior Associate, Business Support Application

Bank Pembangunan Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks a Business Support Applications Manager to oversee the implementation and management of financial systems. This role is crucial for enhancing operational efficiency and customer experience. Candidates should have a bachelor's degree and 2-3 years of relevant experience in finance or treasury. Strong skills in project management and system integration are essential. Join us to drive sustainable development in Malaysia.

Benefits

Opportunities for career growth

Training and development programs

Qualifications

• 2-3 years of experience managing business support applications, preferably in finance or treasury.
• Experience with On-Cloud systems is an advantage.
• Certifications in project management or ITILV4 are preferred.

Responsibilities

• Oversee implementation and support of business support applications in finance.
• Ensure timely delivery of outsourced applications.
• Conduct testing to ensure error-free systems.

Skills

Project Management

System Integration

Vendor Management

Financial Processes

Process Optimization

Education

Bachelor's degree in relevant field

Tools

RENTAS

General Ledger System

Job description

Overview

Elevate Your Banking Career with us! Be part of a team that is driving sustainable development and making positive impact on Malaysia's future.

Responsible for overseeing and managing the implementation, maintenance, and support of business support applications. This role plays a vital part in ensuring the smooth operation of financial processes and systems, enhancing customer experience, optimizing internal processes and promoting continuous learning and growth within the organization.

• Study functional requests raised by the users and be able to rationalize their financial impact by conducting technical and business analysis for the implementation of solution for Group BPMB
• Ensure out-sourced application systems deliver in timely manner and according to what have been stipulated in the contracts. This to ensure no overrun cost.
• Provide support to the Finance/ Treasury users is within stipulated service level agreement (SLA) and in accordance with the IT procedure.
• Provide advice to the business on functional and technical matters in relation to the core applications.
• Liaise with vendors on matters related to core application for which vendor involvement is necessary.
• Provide training to Finance/ Treasury users as and when required.
• Adhere to guidelines on IT PMO and SDLC.
• Log defect at the various stages in IT PMO and SDLC for project and support related.
• Analyse the defect log and implement problem management practices to identify root causes and prevent recurrence, in alignment with ITIL v4 guidelines.
• Involve in the planning, development, enhancement and support for all existing and new Treasury/ Finance related application.
• Responsible for conducting Unit Testing and System Integration Testing (SIT) to ensure an error-free system, while also providing support during User Acceptance Testing (UAT).
• Assess and process application-related change requests (CRs) promptly, ensuring they are complete before escalating to the formal approval authority.
• Oversee the application of Monthly Windows/ system patches to the applications.
• Escalate identified risks to the immediate superior in accordance with problem management protocols to ensure timely resolution and mitigation.
• Serve as first-level support for the IT Recovery Team (ITRT) in Finance/Treasury systems during annual BCP/DRP simulations, live disaster recovery activities, and six RENTAS BCP/DRP exercises, including Industry-Wide Testing as scheduled by BNM.
• Ensure seamless end-to-end integration to external systems via SFTP method.
• Attend training identified and assigned by the bank without failure unless unavoidable reasonably
• Disseminate knowledge gained from training to others via on-the-job training or formal training which are applicable.

Qualifications

• Bachelor's degree in a relevant field such as computer science, information systems, finance, or a related discipline. A master's degree may be preferred but not always required.
• Relevant certifications in project management, system implementation, or financial systems (e.g., ITILV4 or related certifications) may be advantageous.
• 2-3 years of working experience in managing business support applications, preferably in the finance or treasury domain. Experience with On-Cloud system will be an added advantage.
• Demonstrated experience in implementing and supporting business applications such as RENTAS, General Ledger system and Treasury systems.
• Proven experience in system integration, upgrade projects, and vendor management.
• Strong understanding of financial processes, controls, and compliance requirements.
• Experience in leading cross-functional teams and collaborating with stakeholders across different levels of the organization.
• Exposure to process optimization and automation initiatives within treasury and financial operations.
• Familiarity with regulatory frameworks and standards applicable to financial systems.
• Open Date: 02/09/2025

Benefits

Don't miss out this opportunity, let's CREATE your journey to excellence with us!