Senior Associate - Billing

DHL; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Delivery professional to ensure timely and accurate completion of requests from business partners. This role involves maintaining positive relationships, supporting billing processes, and driving team performance to meet KPIs and SLAs. Ideal candidates will possess strong analytical skills and proficiency in Microsoft Excel, along with excellent communication abilities. Join a dynamic team that values innovation and continuous improvement, where your contributions will directly impact operational efficiency and customer satisfaction.

Qualifications

• Strong analytical skills and proficiency in Microsoft Excel.
• Ability to manage deadlines and work in a fast-paced environment.

Responsibilities

• Timely completion of requests and queries from stakeholders.
• Drive the team to achieve KPIs & SLA on a daily, weekly, and monthly basis.

Skills

Analytical Skills

Microsoft Excel

Communication Skills

Self-Motivation

Attention to Detail

Team Player

Flexibility

Multitasking

Tools

Power BI

Query

Job description

Service Delivery

• Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.

• Perform validation and maintenance activities in compliance with Global guidelines and approval processes.

• Liaise with internal and external contacts to request and follow up on relevant billing information to support correct, timely, and complete billing.

• Perform validation and rectify errors found from rejection reports.

• Drive the team to achieve KPIs & SLA on a daily, weekly, and monthly basis.

• Conduct end-to-end investigations to recover billing revenue or prevent revenue leakage.

• Prepare and provide supporting documents and reports to internal or external customers as per contractual agreements.

• Maintain and prepare data for transfer to produce accurate billing invoices/credits.

• Perform quality checks (Billing Supervisory checks).

Process

• Adhere to internal authorization levels and local guidelines.

• Participate actively in digitization and automation of non-value-adding tasks.

• Establish and maintain positive working relationships and foster a cooperative team environment.

• Review procedures and systems to minimize risk and increase cost efficiency.

• Support and engage in change management initiatives related to organizational or system changes.

• Support analytics and process reviews for sustainability and identify automation/digitization opportunities.

• Prioritize process and system enhancements that are customer-centric and essential for business operations.

Required Competencies

• Flexibility to work on weekends and public holidays if required.

• Strong analytical skills.

• Proficiency in Microsoft Windows & Excel as an end user.

• Good communication skills in English, both oral and written.

• Results-oriented: providing optimal support to ensure projects, programs, and portfolios achieve the best results efficiently.

• Self-motivated and highly organized with great attention to detail.

• Energetic, enthusiastic, and a team player.

• Ability to manage deadlines and work in a fast-paced environment.

• Experience in Power BI, Query, or Automation is a plus.

• Innovative mindset with a focus on continuous improvement.

• Ability to prioritize and multitask, considering strategic and ad-hoc demands.

• Big picture thinking, understanding implications, and mitigating complications.