Senior Associate - Billing

DHL; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Service Delivery professional to ensure timely and accurate completion of requests from business partners. In this dynamic role, you will perform validation, maintain billing accuracy, and support process improvements through digitization and automation initiatives. Your analytical skills and ability to thrive in a fast-paced environment will be key to achieving team KPIs and SLAs. Join a collaborative team that values innovation and continuous improvement, where your contributions will directly impact operational efficiency and customer satisfaction.

Qualifications

• Experience in Microsoft Windows & Excel as an end user.
• Ability to manage deadlines and work in a fast-paced environment.

Responsibilities

• Timely completion of requests from business partners and stakeholders.
• Perform validation and maintenance activities to comply with guidelines.
• Drive to achieve team KPIs and SLAs on a regular basis.

Skills

Analytical skills

Good communication skills in English

Self-motivated and organized

Ability to work in a fast-paced environment

Results oriented

Ability to prioritize and multi-task

Energetic and enthusiastic team player

Tools

Microsoft Windows

Microsoft Excel

Power BI

Job description

Service Delivery

1. Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
2. Perform validation and maintenance activities comply with Global guidelines and approval process.
3. Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
4. Perform validation and rectify the errors found from the rejection report.
5. Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
6. Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
7. Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
8. Maintain and prepare data for transfer to produce accurate billing invoices/credits.
9. Perform quality checks (Billing Supervisory checks).

Process

1. Adhere to internal authorization levels and local guidelines.
2. Actively participate in the digitization/automation of non-value adding tasks.
3. Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
4. Take part in procedures and systems review to minimize risk and increase cost efficiency.
5. Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
6. Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
7. Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Required Competencies

1. Flexible to work on weekends and public holidays if required.
2. Analytical skills.
3. Experience in Microsoft Windows & Excel as an end user.
4. Good communication skills in English, both oral and written.
5. Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
6. Self-motivated and highly organized with a high level of attention to detail.
7. Energetic, enthusiastic, team player.
8. Able to manage deadlines.
9. Ability to work in a fast-paced environment.
10. Experience in Power BI/Query/Automate is a plus.
11. Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
12. Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
13. Big picture thinking, able to understand implications, and mitigate complications.