Senior Associate, Account Management - Terengganu Office

hrdcorp; Kuala Terengganu; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading organization in Malaysia is seeking a skilled professional for account management and customer service roles focused on maximizing levy utilization and providing strategic advisory services. The ideal candidate will have a degree in Human Resources or a related field, and 2-5 years of relevant experience maintaining employer relationships and grant management procedures. Join a dedicated team to enhance workforce development initiatives across various sectors.

Qualifications

• Bachelor's degree in HR, Business, Management, or related field required.
• 2-5 years experience in account management or similar roles preferred.
• Strong communication, interpersonal, analytical, and problem-solving skills.

Responsibilities

• Manage employer relationships to ensure effective communication and support.
• Track and analyze levy utilization to optimize resource usage.
• Evaluate and approve grant applications and provide strategic advisory services.

Skills

Communication

Interpersonal Skills

Analytical Skills

Problem-Solving

Education

Degree in Human Resources

Degree in Business Administration

Degree in Management

Degree in Public Administration

Degree in Communications

Job description

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Foster strong relationships with employers and stakeholders, maximise levy utilisation, provide exceptional customer service, evaluate grant applications, offer strategic advisory services, and gain insights into training needs to support workforce development initiatives.

KEY ACCOUNTABILITIES

Account Management

• Foster strong relationships with registered employers and stakeholders through regular engagement activities, maximising levy utilisation, promoting collaboration, and ensuring effective management of accounts to drive organisational success
• Track and analyse levy utilisation patterns and work with employers to maximise their use of available resources.

Customer Service and Industry Engagement

• Plan and implement engagement activities aimed at providing exceptional customer service and information on HRD Corp service offerings within respective regions.
• Facilitate smooth processes and effective communication to support employers' engagement with HRD Corp initiatives.
• Evaluate and approve non-automated grant applications such as special requests and approvals, applications above LOA, and other schemes, ensuring accurate assessment and compliance with guidelines to facilitate efficient grant disbursement and support organisational objectives.
• Ensure consistent, accurate, and timely approval of grant applications by meticulously analysing and evaluating them, contributing to efficient and transparent grant management processes.

Advisory Services

• Provide strategic advisory services to stakeholders on HRD Corp Schemes, ensuring alignment with organisational goals, fostering increased participation in training initiatives, and promoting effective utilisation of resources to enhance workforce development.

Employers' Insights and Solutions

• Develop a comprehensive understanding of the training landscape within assigned sectors, industries, and/or states.
• Proactively engage with employers to gain insights into their training and development needs, identify challenges, and recommend innovative solutions to address stakeholders' evolving needs, thereby facilitating targeted resource allocation and effective support for workforce development initiatives.

EDUCATION QUALIFICATION

• Degree in Human Resources, Business Administration, Management, Public Administration Communications, or related disciplines.

RELEVANT EXPERIENCE

• 2–5 years of relevant working experience in account management, including managing client relationships, or a similar role would be an added advantage.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.