Senior Area Manager, Lodging Competitiveness and Agility Team, APAC (Kuala Lumpur)

Expedia, Inc.; Subang Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a Senior Area Manager for their Competitiveness Agility Team in Subang Jaya. This role involves leading a team to enhance lodging partners' performance in the APAC region by leveraging data insights and optimizing strategic account management. Ideal candidates will have extensive experience in sales, people leadership, and strong communication skills, with the opportunity to shape the future of travel in a collaborative environment that values diversity and innovation.

Benefits

Flexible work model

Generous time-off

Career development resources

Exciting travel perks

Qualifications

• 5-8 years of experience, preferably in Sales/Revenue management.
• Minimum 3 years of experience in people leadership, including direct team management.
• Strong written and oral English communication skills.

Responsibilities

• Lead a team in account management of lodging products for APAC.
• Optimize lodging partners’ production potential within the Expedia marketplace.
• Collaborate on strategic and business development initiatives.

Skills

Leadership

Negotiation

Project Management

Data Analysis

Communication

Education

Bachelor's or Master’s Degree in a related field

Tools

CRM tools

Microsoft Excel

Microsoft PowerPoint

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Area Manager - Competitiveness Agility Team

The Senior Area Manager - Competitiveness Agility Team, is accountable for leading a team within the Partner Growth and Agility Team (PGA) that oversees the account management (strategy implementation, and planning) of lodging products for APAC.

As a Senior Area Manager, you will lead your team to support delivery of revenue and account management goals, by contacting lodging partners and successfully transmitting the EG value proposition.

By leveraging our internal tools, you'll help our lodging partners optimize their production potential within the Expedia marketplace. This involves astutely harnessing the strength of Expedia Group's distinctive data insights, marketing strategies, distribution channels, and revenue management toolset.

The successful candidate will work in close partnership with both Market Management and PGA team on some of our highest value destinations, and our highest opportunity destinations to increase conversion, mainly through a competitiveness lens.

In this role, you will :

• Overall accountability for the APAC region for the Competitiveness Agility Team

• The individual will play a key role in the next evolution of this team & the wider global CAT teams, in terms of ways of working & focus areas to broaden its impact on EG

• Responsible for continuously improving team productiveness & effectiveness through coaching interactions

• Developing skills & strengthening capabilities of team members

• Effectively drive team performance, handle working relationships, team’s productiveness, employee engagement and morale, building an environment fitting EG Values

• Collaborate with in-market Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues. These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, scalable initiatives and strategy development etc.

• Will need to lead and support on change management

• The opportunity to leverage and optimise AI / conversational intelligence tools to step change team effectiveness

• Provide input to senior management in developing effective and scalable solutions to improve process efficiencies

• Promote Expedia’s full suite of product offerings to lodging partners and educate them on the full use of our products and tools

• Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership

• Develop and monitor measures to ensure the organization's products, services, and solutions continue to perform against partner needs/expectations

• Oversee a small number of key accounts and/or local hotel chain relationships in designated territory/country(s)

• Nurture relationships with key decision makers

• Hire and onboard new team members

Experience and qualifications :

• Bachelor's or Master’s Degree in a related field; or equivalent related professional experience

• 5-8 years of experience, preferably in Sales/Revenue management

• Minimum 3 years of experience in people leadership, including direct team management, coaching, and performance development

• Proven ability to set and achieve goals

• Strong leadership skills, emphasizing coaching in a fast-paced team environment

• Proficient in project management, capable of handling multiple projects, prioritizing effectively, and meeting deadlines

• Execute marketplace initiatives to optimize margin opportunities, gather lodging rates, and build long-term relationships with supply partners, especially key accounts

• Influence both internal and external decision makers

• Strong written and oral English communication skills, including effective pitching and clear articulation of ideas

• Proficient in Project Management and CRM tools, as well as expertise in Microsoft Word, Excel, and PowerPoint

• High-impact personality with intellectual agility, entrepreneurship, and compassion, contributing as a great team player

• Motivated, determined, results-focused, able to work independently or collaboratively to enhance team and organizational performance

• Exceptional organizational and time management skills, attention to detail, and persistence in complex situations

• Effective multitasking ability, adaptable to changing situations without compromising performance

• Integrates change processes with the organizational business plan

• Authentic relationship builder, earning the confidence of others, sustaining productive, long-term partnerships through a reciprocal style

• Excellent analytical and vital thinking skills, with a curiosity to identify trends and business needs

• Appetite for innovative technology and a fast-changing business environment, emphasizing data-driven decision-making

• Ability to select and present insightful datasets, including performance, market, and competitor analysis, and implement action plans based on the data

• Negotiation and influencing skills with multiple partners

• Understanding of Expedia Group's various brand offerings to effectively pitch to partners

• Collaborate with internal partners to propose compelling offers to potential customers

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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