Senior Area Manager

PUMA Gruppe; Selangor; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic retail operations manager to lead multiple stores and drive sales performance. This role emphasizes achieving KPIs and profitability targets while fostering a vibrant sales culture. You will implement global operational standards, collaborate with cross-functional teams, and develop your team’s capabilities. If you are passionate about retail and have a proven track record in leadership and operations management, this is your chance to join a forward-thinking company that values diversity and inclusion.

Qualifications

• Minimum 5 years retail operations experience, with 2-3 years in a similar role.
• At least 2 years of managerial experience managing multiple stores.

Responsibilities

• Manage and promote sales culture across 8-12 stores to meet sales targets.
• Implement operational tools and standards, ensuring compliance with policies.
• Motivate and develop store operations teams, identifying talent for succession.

Skills

Retail Operations

Sales Management

Customer Service

Leadership

Communication Skills

Process Improvement

Education

Bachelor's degree in business management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

SPEED & SPIRIT are key values we seek in our candidates, inspiring us to BE DRIVEN in performance, BE VIBRANT in sporting legacy, BE TOGETHER in team spirit, and BE YOU to showcase individual talent and experience. Applying for a job at PUMA is simple: click APPLY ONLINE and follow the steps to upload your application.

Your Talent

Education: Bachelor's degree in business management or equivalent.

Professional: Minimum 5 years retail operations experience, with 2-3 years in a similar role at a global brand in a customer service environment (preferably apparel/footwear/sports/outdoor).

Leadership: At least 2 years of managerial experience, including managing multiple stores.

IT Skills: Proficiency in MS Excel, basic skills in MS Word and PowerPoint.

Language Skills: Excellent verbal and written communication skills in English at a business level.

Your Mission

Manage and promote sales culture across 8-12 stores within a district to meet or exceed sales, KPIs, and profitability targets, positioning PUMA as the world's fastest sports brand.

Responsibilities

1. Deliver on Targets and KPIs: Achieve retail P&L and KPI goals, identify opportunities for growth, and improve store productivity metrics such as Conversion Rate, UPT, ATV, and sales per hour/sq.m. Drive sales growth through SMART targets and local operating plans. Monitor performance and take corrective actions. Manage store-related OPEX, especially personnel expenses.
2. Operations Standards / Store Management: Implement global/regional operational tools and standards. Ensure compliance with international standards via local policies. Oversee store openings, closures, relocations, upgrades, stock replenishment, and inventory management within budgets and timelines. Lead and coach retail operations teams to develop capabilities and ensure standards compliance. Manage inventory, loss prevention, VM guidelines, and customer experience initiatives. Adapt regional initiatives to local needs, ensuring timely and budget-conscious execution.
3. Cross-Functional Relationships: Collaborate with retail support functions and establish effective relationships with key stakeholders such as Retail Training, Marketing, Merchandising, and E-Commerce teams.
4. Process Improvement: Drive best practices and strategic process improvements through cross-channel collaboration.
5. Team Leadership: Motivate and develop store operations teams, identify talent, and implement succession planning. Work with training teams to meet developmental needs and ensure effective staff hiring, training, and retention programs.

PUMA is committed to equal opportunity employment, welcoming applicants regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. We uphold principles of equality and do not tolerate harassment or discrimination.

With over 21,000 employees across 51 countries, the PUMA Group owns the brands PUMA, Cobra Golf, and stichd, headquartered in Herzogenaurach, Germany.

Discover the vibrant opportunities in South East Asia with PUMA SEA.