SENIOR APPLICATION SUPPORT ANALYST

ECO WORLD PROJECT MANAGEMENT SDN BHD; Malaysia; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading property development company is seeking a Senior Application Support Analyst to manage the digital support team and ensure efficient application operations. The role involves overseeing support planning, issue resolution, and user adoption, as well as collaborating with cross-functional teams. Ideal candidates will have strong leadership skills and a passion for problem-solving, contributing to a vibrant workplace focused on sustainability and innovation.

Qualifications

• Experience in application support and team management.
• Strong problem-solving and analytical skills.
• Ability to work with cross-functional teams.

Responsibilities

• Lead day-to-day operations of the Digital Support team.
• Define and enforce support procedures and standards.
• Monitor system health indicators and execute maintenance tasks.
• Oversee team involvement in UAT and ensure effective user training.

Skills

Leadership

Incident management

Cross-functional collaboration

Problem resolution

Performance evaluation

Job description

SENIOR APPLICATION SUPPORT ANALYST page is loaded

SENIOR APPLICATION SUPPORT ANALYST

Apply locations Klang Valley time type Full time posted on Posted Yesterday time left to apply End Date: August 31, 2025 (16 days left to apply) job requisition id JR100335

It's fun to work in a company where people truly BELIEVE in what they're doing!

Role Summary

The Manager, Digital Support provides leadership to the application support team and ensures stable and responsive digital operations across the enterprise. This role oversees support planning, escalated issue resolution, system monitoring, vendor coordination, and process optimization. The Manager plays a key role in guiding both people and processes to deliver efficient, consistent, and business-aligned application support services. Additionally, the Manager plays a key role in project enablement and change management by guiding rollout readiness, overseeing UAT coordination, and supporting user adoption. Through cross-functional collaboration and process optimization, the Manager ensures stable system performance and a high standard of user support.

Key Responsibilities

Support Operations & Team Leadership

• Lead day-to-day operations of the Digital Support team including Executive and Assistant Manager levels.
• Manage workload distribution, SLA enforcement, and performance evaluation.
• Ensure escalated issues are addressed efficiently and documented accurately.

Support Planning, Standards & Execution

• Define and enforce consistent support procedures, escalation protocols, and communication standards.
• Lead incident reviews, trend analysis, and knowledge-sharing activities to minimize recurring issues.

Application Monitoring & Problem Resolution

• Monitor key system health indicators and ensure timely execution of preventive maintenance tasks.
• Analyze and resolve critical incidents, identifying root causes and initiating long-term corrective actions.

Project Rollout & Change Support

• Oversee team involvement in UAT, guide deployment readiness, and review training or support materials.
• Ensure changes are well communicated to users and user training is delivered effectively.

Team Management & Development

• Manage day-to-day performance and engagement of the digital support team.
• Identify skill gaps and coordinate training, coaching, and on-the-job development activities.
• Promote collaboration, knowledge sharing, and a continuous improvement mindset within the team.

Cross-Functional & Vendor Collaboration

• Serve as the primary liaison for business users, project stakeholders, and external vendors.
• Track vendor service levels, review fixes, and coordinate the implementation of system improvements.

Reporting, Documentation & Compliance

• Review and validate monthly support dashboards, issue logs, and compliance documentation.
• Approve and enforce the use of SOPs, support playbooks, and standardized templates.

The selection process may take some time as we carefully consider each talent that comes our way. Please note that we will only be in contact with successfully shortlisted candidates for the next phase of the recruitment process within 2-4 weeks. We truly appreciate your interest and always look forward to meeting great people who’d like to work with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Welcome Message

About Us

Join EcoWorld in Creating Tomorrow & Beyond

At EcoWorld, we are more than just a property developer; we are creators of thriving, sustainable communities. With over a decade of experience, our commitment to excellence drives us to build exceptional spaces and contribute to a better, greener future.

Experience a vibrant and forward-thinking workplace where efficiency and creativity are celebrated. EcoWorld fosters professional growth and offers a challenging yet rewarding environment where you can make a difference. We embrace technology and digital innovation to remain at the forefront of Malaysia’s real estate industry.

So, if you’re passionate about sustainability and progress, EcoWorld is the perfect place for you. Join Team EcoWorld and start your journey towards Creating Tomorrow & Beyond.