Senior Application Consultants

Global Placement; Kuala Lumpur; On-site; MYR 60,000 - 84,000; Full time

Job summary

Join a leading company as a Senior Application Consultant and take the lead on impactful ERP projects. You will be responsible for full-cycle software implementations, driving client success, and mentoring junior consultants, all while enhancing your leadership skills within a supportive team culture.

Benefits

Competitive salary

Career development opportunities

Collaborative environment

Qualifications

• 3+ years in project delivery, application support, or consulting roles.
• Proven leadership and team-building experience.
• Capable of leading product demonstrations across multiple product lines.

Responsibilities

• Drive project lifecycle from pre-sales to post-sales support.
• Lead client engagements and provide mentoring to junior consultants.
• Conduct user requirement studies and ensure project success.

Skills

Project management

Troubleshooting

Customer engagement

Communication skills

Time management

Education

Bachelors degree or diploma in IT, Computer Science, or related field

Job description

We're Hiring: Senior Application Consultant

Employment Type: Full-time
Reports To: General Manager
Experience Required: 3+ years
Education: Bachelors degree or diploma in IT, Computer Science, or a related field

Are you a tech-savvy consultant ready to lead ERP projects and deliver business-changing solutions?

Join us as a Senior Application Consultant and take charge of full-cycle software implementations, client success, and team mentorship. Shape how our clients transform digitally while growing your leadership skills.

What You'll Do:

• Drive the full project lifecycle: from pre-sales consultations and product demos to implementation, training, and post-sales support.

• Lead client engagements and serve as a trusted advisor for technology solutions.

• Develop comprehensive technical proposals, training plans, and user documentation.

• Conduct user requirement studies, testing, and system go-lives.

• Collaborate with internal teams and partners to ensure project success and client satisfaction.

• Mentor junior consultants, supporting their development and project readiness.

• Provide health checks and client feedback reviews to track solution adoption and performance.

What You Bring:

• 3+ years in project delivery, application support, or consulting roles.

• Strong project management, troubleshooting, and customer engagement skills.

• Capable of leading product demonstrations across multiple product lines.

• Proven leadership and team-building experience.

• Superior written and verbal communication skills.

• Highly organized with excellent time management and the ability to meet deadlines.

️ Compliance & Culture

• Uphold all HSE (Health, Safety & Environmental) policies and ISO 9001 Quality Assurance Standards.

• Maintain strict adherence to HR and communication protocols.

• Stay laser-focused on customer satisfaction throughout every interaction.

Additional Responsibilities

• Provide regular project updates and close-out reports.

• Assist in customer satisfaction surveys and continuous improvement feedback.

• Support internal IT resource planning through recommendations.

• Take on ad hoc tasks across departments as assigned by management.

• Deliver mentorship and structured training to junior consultants.

• Guide technical upskilling and capability development within the team.

Key Performance Indicators

1. Customer Retention Rate

2. Customer Satisfaction Score

3. Project Timeliness and Budget Compliance

4. Post-Training Support Requests

5. Support Response Times

Why Join Us?

• Lead impactfuldigital transformation projects with major clients.
• Grow your leadership and technical skills in a collaborative environment.
• Competitive salary and career development opportunities.
• Supportive culture focused on innovation and client success.

Ready to make an impact? Apply now!