Senior Analyst, L&D Instructional Designer

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Job Summary

The Instructional Designer will be responsible for designing, developing, and implementing engaging learning experiences to enhance employee performance and skill development at Klook. This role involves collaborating with subject matter experts and stakeholders to create training programs that align with business goals, improve customer service outcomes, and foster employee growth.

Key Responsibilities and Duties

• Curriculum Development:
  • Design and develop training materials, including eLearning modules, instructor-led training (ILT), virtual ILT, and blended learning solutions.
  • Create storyboards, scripts, and interactive content using tools like Articulate Storyline 360 or Adobe Captivate.
• Needs Assessment:
  • Conduct needs analysis to identify skill gaps and training requirements.
  • Collaborate with SMEs to define learning objectives aligned with business goals.
• Instructional Design:
  • Apply instructional design models (e.g., ADDIE or Agile) to create effective learning experiences.
  • Incorporate adult learning principles and innovative methodologies into training programs.
• Technology Integration:
  • Implement and manage Learning Management Systems (LMS) for course delivery and tracking.
  • Develop multimedia content such as videos, simulations, role-plays, and gamified learning activities.
• Evaluation and Feedback:
  • Design assessment tools to measure learner progress and training effectiveness.
  • Continuously update training materials based on feedback and performance metrics.
• Collaboration:
  • Work closely with team members, SMEs, trainers, and leadership to ensure seamless program delivery.
  • Provide coaching or guidance to trainers for effective facilitation of learning programs.

Requirements

Education & Experience:

• Bachelor’s or Master’s degree in Instructional Design, Educational Technology, or a related field is a plus
• Minimum of 2–3 years of experience in instructional design or curriculum development, preferably in a contact center or corporate L&D environment.

Skills & Competencies:

• Proficiency in instructional design tools such as Articulate Storyline, Adobe Captivate, or similar authoring tools.
• Strong knowledge of LMS platforms and SCORM-compliant content.
• Familiarity with graphic design tools like Adobe Photoshop or Illustrator.
• Understanding of adult learning theories and instructional design models (e.g., ADDIE).
• Basic knowledge of HTML/CSS is a plus.
• Excellent communication skills (verbal and written) in English. (Mandarin is a plus)
• Strong project management abilities to handle multiple projects simultaneously.
• Creativity and problem-solving skills to develop innovative learning solutions.
• Apply data-centric principles to drive decision making and continuous improvement.
• Ability to work collaboratively with cross-functional teams.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.