Senior Analyst, IT Helpdesk

Senior Analyst, IT Helpdesk

Grow your career with us

Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organizations to support our customers in creating value for the Community, Country, Climate, Customer, and Company.

Responsibilities:

1. Provide first line support for any information technology issues and problems.
2. Provide assistance by phone, email, and/or using a ticket management system.
3. Help manage the deployment, configuration, and security of desktop and mobile computing devices and peripheral devices.
4. Troubleshoot desktop and notebook/tablet hardware, peripherals, and equipment as necessary.
5. Liaise with vendors pertaining to repairs of computers.
6. Assist with compilation and management of IT asset registers.
7. Address and resolve basic incidents and requests; logging all incidents and requests.
8. Create a positive customer support experience, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude.
9. Work collaboratively with the IT team and perform other duties as requested by the IT Manager.

When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.