Senior Analyst, HR Shared Services

Royal Bank of Canada; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution located in Putrajaya is seeking a Senior Analyst for HR operations. The ideal candidate will support payroll administration, manage employee records, and assist with onboarding processes. Candidates should possess an undergraduate degree in Human Resources and 2-4 years of relevant experience, preferably in the financial sector. Strong analytical skills and proficiency in Excel are essential for this role, which offers a competitive salary and benefits in a dynamic work environment.

Benefits

Comprehensive Total Rewards Program

Performance based bonuses

Flexible benefits

Competitive compensation

World-class training program in financial services

Qualifications

• 2-4 years of related HR experience, preferably in financial services.
• Ability to handle multiple tasks effectively.
• Strong business and consulting orientation.

Responsibilities

• Drive day-to-day HR operations and administrative support.
• Handle payroll administration tasks for Malaysia.
• Assist in on-boarding processes and maintain personal files.

Skills

Strong Excel skills

Strong customer service

Innovative problem-solving

Analytical skills

Relationship building

Education

Undergraduate degree in Human Resources or related discipline

HR certification preferred

Tools

Workday

VBA and Macro skills

Job description

Job DescriptionWhat is the opportunity? RBC Shared Services Malaysia is a processing centre of operational excellence supporting multiple RBC businesses across various time zones. Malaysia is one of operational processing centres within RBC supporting a variety of businesses and Functions including Wealth Management, Capital Markets, I&TS, GRM, and Finance.

The entity utilizes a Global Operating Model to maximise efficiencies across times zones and supports various shifts to ensure ongoing support across time zones. The objectives for Malaysia are to enhance the scalability of RBC’s global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes. As a Senior Analyst, you will be responsible to support and drive day to day HR Operations and administrative support for RBC Shared Services Malaysia Human Resources, which includes Payroll Administration, HR Services Delivery.

Region: APACWorking hours: 9:00AM – 6:00PMWhat will you do? Bold, High Impact HR – Operational HR Management and Service DeliveryHR Services Delivery:Initiate Background Screening and obtain approvals for onboarding the new joiners. Maintains the Personal file (P-file) for Malaysia employees for entire employee life cycle.

i.e. from joining to exit. Ensures mandatory documents are received (from candidates, business, HR and employees) and stored in agreed Physical and Digital formats. Ensures P-file records are kept in compliance with Company’s data retention schedules and local regulations.

Supports in off-boarding process including tracking and updating resignation tracker, co-ordinates the cancellation of access with Access Management, and return of access card to Admin/HR.Assists in expatriate administration (i.e. Employment Pass & PVP). Handles the staff insurance / benefit administration activities (i.e. enrollment, changes, and termination). Assists in issuing HR related letters as required.

Supports in handling Workday data issues and enquiries. Supports other adhoc HR duties as assigned. Payroll Administration:Handles day to day payroll administrations task for Malaysia.

Supports and maintains different types of trackers / templates including but not limited to FTE Tracker, Shift Template, Overtime Template, New Hire Template, Payroll Instruction Template, Promotion Tracker, etc. Responsible for statutory updates (i.e. new hires registrations & resignations update on statutory portal). Supports and assist with the referral award to ensure accurate record are in place.

Performs Workday updates based on requirement. Ensures data captured in timely & accurately for payroll processing and in compliance with company and local regulations. .Prepares monthly payroll reports (if required)Exceptional Employee Experience:Supports in assessing and responding to employee queries.

Works collaboratively with team members and provide assistance to local and global HR teams and HR Centres of Excellence when required. Supports the execution of change whilst assisting local HR employees with required data. Contributes to an exceptional experience through strong people practices that amplify our Collective Ambition and inspire, support and empower our employees to do their best.

Coordinates performance and service awards. Assist on Insurance claims by sending original claim to AIA and Liaising with employee on any AIA rejected claim. Dealing with employees for collection of the following letters/card - AIA rejected claim, Sunlife statement, Inland Revenue letter and Collection of AIA card.

Assists and drives day to day operations of HR functions and duties as assigned. Agile, Productive Work

Place - Project Delivery:Supports HR projects/ initiatives as assigned. Supports compensation and talent processes as assigned. What do you need to succeed?

Must-haveUndergraduate degree in Human Resources, business, or related discipline plus HR certification preferred. Typically 2- 4 years of related experience in Human resources experience and knowledge; prior financial services experience; strong Excel skills (VBA and Macro capability preferred). Strong analytical, presentation and project management skills.

High degree of organization and logic. Strong Business and Consulting Orientation. Innovative problem-solving skills and demonstrated ability to make appropriate decisions.

Strong customer service and relationship building skills. Change leadership, Strategic mindset, Innovative and creative thinking. As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move.

Nice-to-haveAnticipates client needs and delivers HR products with timeliness, accurately sensing the urgency and sensitivity of the situationAbility to prioritize effectively with multiple and changing task. Demonstrated ability to redirect issues to appropriate resources. Independent, confident, self-motivated, pro-active and mature.

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation. Leaders who support your development through coaching and managing opportunities. A world-class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job SkillsAdditional Job DetailsAddress:PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYACity:PutrajayaCountry:MalaysiaWork hours/week:40Employment Type:Full timePlatform:HUMAN RESOURCES & BMCCJob Type:RegularPay Type:SalariedPosted Date:2025-12-31Application Deadline:2026-02-20Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC.

Qualified applicants may be contacted to review their resume in more detail.